The sims 3 Dragon Valley

[Andrel26]

I bought the world Dragon Valley but could not redeem it with the serial that came nele.Show message serial invalid. Would you like a way to contact the responsible of this problem because I paid R $ 40.00 on it in a store shopping center.

[rumbutter]

if you need to contact CS here's how

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

[Andrel26]

Thanks, i will try.