2012-09-12 03:05 AM
Hi I registered my Sims 3 game long ago, but never recieved my 1000 simpoints! I am reaching out and hoping for some excellent customer service! please HELP! thank you
2012-09-12 07:14 AM
Here's how to redeem them: https://help.ea.com/article/redeem-your-serial-code-in-origin
If you don't have that, you need to contact Customer Support.
They can be found here: https://help.ea.com/contact-us
You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.
For Live Chat, make sure to choose US as your country.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
2012-09-12 07:20 PM
Where did you register the game? was it through ts3.com?
if so, you should have on your my page (before it was a gigantic orange button) the "Redeem free simpoints" option (it is also found on your store account options)
Did you ever do that?