The Sims 3 Stops Responding & Crashes 5 Minutes into Live Mode

[dentfaceah]

@holger1405 Been trying all day to update to the newest build, and it won't let me.

Getting this error:

Spoiler

Some update files are missing or have problems. We'll try to download the update again later.

Error code: (0x80073712)

Tried everything in this link (which has some instructions you gave me before), and none of it resolved the issue.

https://www.howto-connect.com/fix-error-0x80073712-in-windows-10-some-update-files-are-missing/

I'm gonna keep digging. If you have any advice, let me know.

[puzzlezaddict]

@dentfaceah  If you're attempting to update through the usual interface in Settings, try going through Microsoft's website instead:

https://www.microsoft.com/en-us/software-download/windows10

There's a button to update to 1903 right at the top.  This often works when the normal method doesn't.

[holger1405]

@dentfaceah 

What @puzzlezaddict said.

If that also fails let us know.

Edit: You have more than 20GB space on your C: drive now, right?

[dentfaceah]

@holger1405 Yep, sitting at ~40.0GB free. Will try the link @puzzlezaddict suggested now.

[dentfaceah]

@holger1405 

Updated to current version of Windows successfully - game still hangs and stops responding just as before.

[puzzlezaddict]

@dentfaceah  Try running DISM and sfc /scannow as before.  The point of updating was to repair an element of the OS—the component store, as @holger1405 mentioned—so you could then use the commands to (hopefully) repair the other corrupt Windows files.

Here's the post again, so you don't have to search for it:

https://answers.ea.com/t5/The-Sims-3/The-Sims-3-Stops-Responding-amp-Crashes-5-Minutes-into-Live-Mod...

And if DISM doesn't work, another error report like the one you provided last time would be great.

[dentfaceah]

@puzzlezaddict & @holger1405:

Both DISM and sfc /scannow completed successfully without any problems. Here are the logs anyway:

Spoiler

C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18362.175

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>

Loaded up the game after this, assuming it actually did repair anything - and the game had the same issues as usual.

[holger1405]

@dentfaceah 

OK, now we know that Windows is fine as far as we can tell from online troubleshooting.

As said, this error is often caused by Registry mismatches and we already clean installed the driver.

Please preform a clean boot and test the Game in clean boot mode.

If that don't helps:;

• Make sure Origin is closed.
• Go here and download "Revo Uninstaller". (the freeware version, portable version also works.)
• Install and run "Revo Uninstaller" > Uninstall Origin (All games remain installed) At the end of the main uninstall process Revo will ask you which cleaning method you want to use. > select "Moderate" > Browse.
• If "Remaining Registry entries found"  is displayed > Select all > delete > Next
• When "Remaining Data and Folders" is displayed > Select All (IMPORTANT: Make sure that the "Origin Games" folder or the folder you installed your games to is not in the list !!! ) > Delete.
• Uninstall TS3 the same way. 
• Restart the PC.
• download this version of Origin installer.
• Run the "OriginSettup.exe" as administrator. (right click on the "OriginSettup.exe" > Run as administrator.)
• click right on the link Origin link on the desktop > Run as administrator.
• Install TS3 > Restart > Test.

[dentfaceah]

@holger1405 

I did a clean boot previously and it didn't change anything. Should I try it again now anyway? If not, I'll just skip ahead to your other instructions.

[puzzlezaddict]

@dentfaceah  Please try the clean boot again.  Even if it goes exactly the same way as before, that's still useful information to have.