Hi, well I'm Brazilian and hvealmost chatted with an Advisor, but they told me taht I could only take a new Serial if I called them (I tried, but they didn't answer my calls!) or if chatted to an English advisor... My problem is: When i TRY to install Dragon Valley it seems that my Serial code has almost been used, or that is an invalid code (mine is original!) I had the same problem with The Sims 3: Monte Vista, and after i redeemed the Serial in my The Sims page, it worked. So i tried with Dragon Valley but without success! They said "Neste caso teremos de atribuir um novo código" That means: In this case, we'll have to assign/give you a new code. Please, could you help me? thanks,
How to find or retrieve a serial code? How to obtain a replacement code?
If you can't find your game in Origin or if you have issues with your game code.