The Sims 3 Dragon Valley - Code already redeemed

[negarae]

Hello! I just purchased a physical copy of Dragon Valley at Wal-Mart, and both the Sims 3 website and the Lauch Sims 3 application are both telling me my code has already been redeemed. I understand a lot of people have been having this problem. I think I just need a new code. If need be, I can tell you what the code I've been given is. Please help.

[crinrict]

For everything Serial Code related, please contact Customer Support

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



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Please accept a solution if your issue is solved. XP is also appreciated

[alex95mac]

Hi, this same thing just happened to me and I was wondering what you did to fix this problem? I was planning on going back to Walmart tomorrow but I don't know what good that will do if this has been happening to most people.

[crinrict]

Did you try contacting CS as described above ?