Sims Store Account

by emjaney93
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Original Post

Sims Store Account

★★★ Newbie

Hi, 

I would like to know why my enitire purchase history, billing history, and all of my simpoints have been wiped clean?!

HELP!

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Re: Sims Store Account

Hero
Contact a Customer Support game advisor so they can take a look at your account to find out what's going on

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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