Sims 3 plus University Life

[shareemaree]

I just purchased this a couple of days ago and when I installed both only the Sims 3 showed up in my Origins library. I tried opening it and upgraded to the newest patches but it just goes to a black screen then minimizes and does nothing. I've tried uninstalling and reinstalling numerous times and even just installing The Sims 3 part only and nothing changes. What do I do?

I have a HP Pavilion lap top with Windows 7 and AMD Radeon graphics

[crinrict]

So Uni does not show up in myGames but you can install it or is this error just with the base game ?

DId you buy the game as disc or through Origin ?

[shareemaree]

So Uni does not show up in myGames but you can install it or is this error just with the base game ?

DId you buy the game as disc or through Origin ?

I think it is just the base game. I installed the first one and it shows up in myGames when I installed University it didn't show up in my games but shows up on my harddrive. When I try to open it the Origin library pulls up with only the Sims 3 so I tried opening that and the launcher comes up but when i hit play on the launcher it goes to the black load screen then minimizes and does nothing. The icon stays in my tray but I can't do anything unless i force close the app through task manager. I reinstalled just The Sims 3 and it still does it.

I brought the game as a disc.

[crinrict]

Did you redeem both the base game AND the Uni life code on  Origin ? There should be two codes.

[shareemaree]

yes I did

[shareemaree]

actually let me get back to you, i think i entered the wrong code

[shareemaree]

I doubled checked and i have the right codes so that isn't it.

[crinrict]

Well, Uni needs to show up in your library as well. I would get in touch with customer support

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html