Sims 3 packs mission from launcher.

[SerisNovale]

I have reinstalled the launcher and Origin multiple times. All my owned packs show up on the Origin client but when I open the sims 3 launcher my generations pack is missing. I don't know what to do and am desperately needing help. If anyone has a fix please tell me.

[roberta591]

@SerisNovale  Is your computer a pc or mac? Where did you purchase UNI?

[SerisNovale]

PC, it's generations not University and why does where I bought it matter?

[roberta591]

@SerisNovale  Where the pack was purchased would determine what to do if the product does not work. If you bought it used then the code can only be used once and I would tell you to return it to place of purchase. If you bought it as a physical media then you return it to place of purchase for exchange or refund. If you don't want to say then that's fine too.