2013-06-25 03:49 PM
We pre-ordered the game but do not have a serial number for the game. we have a serial number for the add-on. what is the number to contact origin. Or how do i redeem my serial number.
2013-06-25 03:58 PM - edited 2013-06-25 03:59 PM
You don't. As long as your Origin account is the same as your account on the Sims 3 website, it automatically registers your game there too. Read more about it here:
http://answers.ea.com/t5/The-Sims-3/Information-How-to-Register-The-Sims-3/m-p/387162
As soon as you can download your game from Origin you should see a product key (= serial number) in your game details there.
2013-06-25 11:00 PM
No we just dont have the right serial code for it its to short not for the add on for the game its not 5 spaces its 4 how can you explain that because i really need help!!!!!
2013-06-26 10:55 AM
There are two different kinds of codes:
16 digit ones are for limited edition Store content. Those can be redeeemed here: https://store.thesims3.com/myAccount.html and then you'll find the item in your thesims3.com purchase history to download to your game: https://store.thesims3.com/purchaseHistory.html
20 digit ones: Those are the product or serial codes which you need to install the game.
You should have either gotten two emails (check your spam folder) or if it's already in Origin, you should find it on there (righ-click on the game - product code)
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
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