Sims 3 Supernatural's product key is to short!

[19020000006]

I recently bought Sims 3 Supernatural. While installing it asks for a 20 digit product key, but in the game's case there is only  a 16 digit key.. What should I do?

[rumbutter]

you may have run into this issue http://answers.ea.com/t5/The-Sims-3/IMPORTANT-Invalid-16-digit-codes-on-DVD-Version/m-p/2074321#M105...

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/

2.Click on the orange NEXT button

3.Select a platform

4.Click on the orange NEXT button

5.Select a topic and describe your problem in a few words

6.Click on the orange NEXT button

7.Click Chat Now to chat with a Game Advisor

guide on how to contact CS http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...