Help us improve Answers HQ! Take Survey No, Thanks

Sims 3 Member Login Error: Not Logged In

by optimism522

Original Post

Sims 3 Member Login Error: Not Logged In

★★★★ Newbie

Every time I try to log in, in-game, in the launcher, or on, it will read a red error message above the login that says either "Invalid login information. Please try again." or "Not logged in." I've tried logging in from another person's computer, and it works just fine. Any ideas about what is causing this on only my computer, and how I might be able to fix it?


Message 1 of 2 (2,315 Views)

Re: Sims 3 Member Login Error: Not Logged In


Try clearing your IE browser caches. The launcher is somehow connected to the IE Browser.


Also try starting the launcher as administrator.

Happy Gaming


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game. Questions belong in the forums. I don't answer questions via PM.

Important Threads

Message 2 of 2 (2,287 Views)

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help