Sims 3 Launcher will not connect to internet or allow downloads

[uturngrl]

For a couple of weeks when I open the Launcher the welcome screen has the message: This program cannot display the webpage.  Most likely causes You are not connected to the internet, the website is encountering problems. There might be a typing error in the address . . . etc.   I am definitely connected to the Internet.  I am able to login to my Sims 3 account in IE, I can also log into Origin.

I cannot login on the login window on the Launcher because it says it cannot connect to Origin.

I have purchased sets at the Sims 3 store and now I can't download them because the Launcher won't allow it.

[crinrict]

Try if deleting the browser caches on your Internet Explorer does something. The launcher depends on the IE.

Also make sure flashplayed, adobe air, java and windows are all updated.

[sheba1197]

I had the same problem. What I did was download mozilla firefox, and use that when I want to download from the sims 3 store. Works great, good luck. The Mozilla Firefox is a free browser.

[maverickis99]

It connects to the website in the launcher where is shows the daily deals & such BUT when I click onthem so it takes me to the website, its not doing that. I had just completed a clean instal of my Sims3 games through Origin & the launcher had gone through a couple of updates successfully when it had frozen up during one. After several minutes I ended up cancelling the download & rebooted the computer & pulled up origin & through that the Sims launcher but it still wouldn't pull up the website like it did before I downed & wiped my comp.

Now if I manually pull up IE & go to your website & log in I can go to my purchases while the launcher is open & select what I want to re-download & that works fine. so I can get the launcher to talk to the website, but for some reason the parts that I used to be able to click on the launcher to trigger the website to pull up (ex. Daily Deal) won't pull up any more.

[airiannaw]

@crinrict I don't use IE, so this option is a mute point for me, but might work for others who actually use it.

Not sure when it stopped connecting to the net, but did notice about a week ago, when I went to play, the web page no longer loaded, under Welcome.

It won't log in anymore.

Also, I had just moved the game, so I have to download my purchased sets or my saved game will crash on load.

[crinrict]

Are you on Win 10 ? I don't actually know what it uses on Win 10 but the launcher uses IE no matter which browser you actually use. 

Do you have it installed ?

[airiannaw]

Win 10, does have IE, and I just checked with it, trying to even log into the download page on the website with it, not wanting to log in. So I am thinking there is an issue with IE on Win 10.

I generally use Google for everything.

After fighting with IE, I had to set it to save all cookies so it would log into the web page...

However, this still did not help the Sims 3 Startup page to show up in Welcome, on start up.

All I can think of, is that Win 10 did an update, and changed some settings, Can't find a compatibility setting for it either. That was shown for win 7/8 versions.

Also, when the Welcome page doesn't show up. Then the Downloads section "Log in" won't work either, just keeps showing the log in window, even with the correct email/password