Sims 3 Generations is Missing

[starcutey33]

So what happened was my sims 3 game stopped working on my old mac and now i have a PC/new computer and some of the sims 3 games are missing cause i got them from a pack and i still have one of the packs so i can get that game back is there a way to restore this game though cause it's my favorite.

[puzzlezaddict]

@starcutey33  I'm not completely sure, but it sounds like some of your expansion and/or stuff packs aren't showing up?  And then you can't play a certain save without those packs?  If they're not listed in your Origin account, you can register the codes that came with the packs, provided that the codes haven't been used before.  Here's how to find the codes on your old mac, in case you've misplaced the originals:

https://bluebellflora.com/finding-your-serial-key-using-terminal/

If you've installed the packs but they don't appear in the launcher, try clearing Origin's cache.  If that doesn't help, you can uninstall and reinstall Origin only, which wouldn't affect your installed games.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

If none of this helps, please post back describing exactly what's going on with your missing content.  Please also list which packs are missing and where you bought them.