Help us improve Answers HQ! Take Survey No, Thanks

Re: Sims 3 Crashing When Changing From Build/Buy Mode to Live Mode

by roberta591

Original Post

Sims 3 Crashing When Changing From Build/Buy Mode to Live Mode

[ Edited ]
★★★★ Novice

Hey guys, help!


I have spoken to EA support prior to this message - their solution has not resolved my issue. After scrolling through numerous google pages and I am struggling to find a solution, I thought I would try posting here before attempting to contact EA Support again.

So, here's my issue:


When playing my current Sims 3 family (I am unsure if it is occurring in other games or not) and renovating their house, I can freely switch between build and buy mode, however, once I have made changes to the house, (example, extending walls) the game will crash when entering back into Live mode.


I first encountered this issue a few days ago without changing modes.


I've attached the links EA Support sent me to help with my game (please note that on my computer one of the links is classed as "broken" or "missing".)

Link 1:

Link 2:


I have followed the link of how to clear my cache (since it is the only link which will load on my computer), however, I struggled to follow along fully since I was unable to delete the "Logs" folder. 


Thank you all in advance! 

Message 1 of 2 (80 Views)

Re: Sims 3 Crashing When Changing From Build/Buy Mode to Live Mode

@sintab  Before we can help you we need some information. Is your computer a pc or mac? If your computer is a pc please post your computer's dxdiag - how to post your dxdiag  Please attach the file created to the paper clip in the lower right corner of the response window.  thank you.


I do not work for EA or associated with EA other then helping other users in the forums.
Message 2 of 2 (75 Views)

Want more Sims?

Check out our Sims forums for tutorials and all things Sims.

View more


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help