School Spirit Pack won't dowload

[missaitch]

Hi,

I bought the digital version of university life which downloaded and works fine.  It came with a free school spirit pack.  I have typed in the code in my sims 3 account and the pack is there but will not download, I get an error message (basically saying the the address is not valid). 

Any help you can give me would be greatly appreciated.

L

[crinrict]

What is the exact error message you're getting ? Does it show in your thesims3.com purchase history ?

[lonergoral]

i have the same problem and no it doesnt appear in the purchase history so i cant redeem limited edition content now at all

[crinrict]

Then contact customer support

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Beware that there's no longer an Email option