Re: SIMS 3 QUESTION

by crinrict
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Original Post

SIMS 3 QUESTION

★★★ Newbie

“I recently bought Sims 3 here at EA online and I downloaded Origin and I went to download the game and it read "preparing download" for about 20 or 30 seconds and then a message popped up reading " unknown error occurred:196613:0".HELP!! ”

 

Thank you,

sNIpER_nINjA_8

Message 1 of 6 (496 Views)

Re: SIMS 3 QUESTION

Hero

Are you on a mac ? Only people I find with this error are on a mac.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 6 (494 Views)

Re: SIMS 3 QUESTION

★★★ Newbie

I am on a PC. It has windows 7 I believe.

Message 3 of 6 (490 Views)

Re: SIMS 3 QUESTION

Hero

OK. I'm not very Origin-savy.

 

Try turning off your firewall and/or antivirus for the downloading process.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 6 (487 Views)

Re: SIMS 3 QUESTION

★★★ Newbie

I tried that. Is there any way I could have it shipped to me instead?

Message 5 of 6 (475 Views)

Re: SIMS 3 QUESTION

Hero

If you are in the US, you might be able to.

 

Contact Customer Support.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

For Live Chat, make sure to choose US as your country.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 6 of 6 (473 Views)