2012-08-25 05:41 AM
“I recently bought Sims 3 here at EA online and I downloaded Origin and I went to download the game and it read "preparing download" for about 20 or 30 seconds and then a message popped up reading " unknown error occurred:196613:0".HELP!! ”
Thank you,
sNIpER_nINjA_8
2012-08-25 09:24 AM
Are you on a mac ? Only people I find with this error are on a mac.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
2012-08-25 11:44 AM
I am on a PC. It has windows 7 I believe.
2012-08-25 11:51 AM
OK. I'm not very Origin-savy.
Try turning off your firewall and/or antivirus for the downloading process.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
2012-08-25 06:52 PM
I tried that. Is there any way I could have it shipped to me instead?
2012-08-25 06:56 PM
If you are in the US, you might be able to.
Contact Customer Support.
They can be found here: https://help.ea.com/contact-us
You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.
For Live Chat, make sure to choose US as your country.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads