Registering a game on the sims 3 websits

[zanaynay]

I bought the sims 3 seasons and supernatural on gamestop.com. I think the code is already registered in origin. I made a sims 3 account and wish to register a game. when i click on the product code and enter it into the sims 3 website it says that it's wrong or that it doesn't work. I am typing it in correctly so i don't see why it won't work. Please I need help. I'm not sure what to do.

[crinrict]

See this: http://answers.ea.com/t5/The-Sims-3/Information-How-to-Register-The-Sims-3/td-p/387162/jump-to/first...

If this is not your issue, you need to contact Customer support

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html