November 2012 - last edited May 2017 by EA_Mai
Hello everyone and welcome to Answer HQ!
You will find below the list of our most useful FAQs. They contain useful information and potential solutions for most of the issues you might encounter with your game.
If you need to update/change personal information in Origin to access your games.
Tips on how not to get hacked
Try these steps if you're having issues with in-game/website login
Make it easy for the community to help you.
Make it easy for the community to diagnose your graphical issues.
Origin telling you your packs are installed but some of them not showing in the launcher?
Origin telling you you need the download version of the base game even though you already have it?
When I open the launcher, I get the following message: "Unable to connect with Origin".
Explanation of the latest Origin update and its affect on TS3
How to register your Sims 3 games
How to find or retrieve a serial code? How to obtain a replacement code?
If you can't find your game in Origin or if you have issues with your game code.
How to make sure your order has been processed
All about finding and how to register codes
Everything you need to know about how the three all work together
Install the new patch safely.
Find out what may cause lags and freezes and how to resolve this kind of issue.
My game crashes to the desktop without a warning.
There are several steps one can take to troubleshoot their own game before seeking help. There are some standard recipes that can help with several game problems.
All in one steps to stop your game from crashing, fix store content, and stop getting the store patch pop-up.
Issues related to savegame corruption
All about finding and removing bad custom content
When starting the launcher, I get the error message: "There was an error during startup. See the Log for more details".
While saving I get the error message: "Error 12 (or 13 or 15 or 16). Please see Read-Me for more information".
When starting the game I get the error message: "Unable to start game. Service initialization failed (some number)".
How to ensure your Sims travel safely when going on vacation.
My game minimises and exits randomly on startup
Everything around thesims3.com, MyPage, Whishlist, Exchange, Friend Requests, Badges, Achievements or the Store
How to get, download, and install your Store Worlds
Having a store problem? Not too sure how it all works?
The things I uploaded to the Exchange have disappeared
Getting great deals on other items from a set you already partially own
Getting a randomised deal of store items for a cheaper price
Basic troubleshooting steps with downloading and installation problems
Mac users, this is for you.
The compatibility of Sims 3 on MACs with Intel Iris Graphics
There are two different kinds of codes:
16 digit ones are for limited edition Store content. Those are sent out by email or can be found on the colored leaflet in your DVD box. They are redeeemed here: https://store.thesims3.com/myAccount.html and then you'll find the item in your thesims3.com purchase history to download to your game: https://store.thesims3.com/purchaseHistory.html
20 digit ones: Those are the product or serial codes which you need to install the game and they can be found on your Origin client or on the white leaflet in your DVD Box
Right click on the game and choose Show game details. The code should be there
If it's not there, log out and back in and/or restart Origin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game. Questions belong in the forums. I don't answer questions via PM.