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Pre-ordered

by masterturlough
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Pre-ordered

★★★★ Novice

I pre-order one sims 3 movie stuff but the they charged me for two . i didn't order two, i pre-ordered once. Could you sort this out?

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Re: Pre-ordered

Hero (Retired)

you will need to contact CS as only they can look at your personal information and can handle refunds

 

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Message 2 of 2 (42 Views)
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