Please Help, error problem.

[spear110]

i have downloaded the launcher and it says startup error, please  see the log for details. i have tried re-installing it and nothing will work. How can i fix it?

[Catlee2 · Accepted solution]

@spear110

If you just recently upgraded from windows 7 to 10 make sure your graphic drivers are up to date since the change. Also are you using origin?

I found a couple of articles about "there was an error during startup. Please see the Log for more details"

 https://forums.thesims.com/en_us/discussion/849286/sims-3-wont-work-on-windows-10

http://sims3.crinrict.com/en/2011/03/error-there-was-an-error-during-startup.html

There is also a older link with some tips on what to do:

http://answers.ea.com/t5/The-Sims-3/FAQ-There-was-an-error-during-Startup/td-p/65390/page/6

let me know if any of this works or if you still have some questions

[Catlee2]

 @spear110

Couple questions for you:

Can you see the log to see what the error says?

Are you installing this for the 1st time and is it on a pc? 

Can you log into thesims3.com ?

[spear110]

I have no idea where the log is, this is the first time i am downloading it on this pc and i can log on to thesims3.com

[spear110]

could it have something to do with the fact my computer is on windows 10?

[Catlee2 · Accepted solution]

@spear110

If you just recently upgraded from windows 7 to 10 make sure your graphic drivers are up to date since the change. Also are you using origin?

I found a couple of articles about "there was an error during startup. Please see the Log for more details"

 https://forums.thesims.com/en_us/discussion/849286/sims-3-wont-work-on-windows-10

http://sims3.crinrict.com/en/2011/03/error-there-was-an-error-during-startup.html

There is also a older link with some tips on what to do:

http://answers.ea.com/t5/The-Sims-3/FAQ-There-was-an-error-during-Startup/td-p/65390/page/6

let me know if any of this works or if you still have some questions

[spear110]

Ok , thanks for your help.

[roberta591]

@spear110  If this is a new Windows 10 install the game requires .net framework 3.5 to run. The download version of .net framework from Microsoft will not work for windows 10.  There is a version included with the windows 10 install. Go to control panel - programs and features - turn windows features on or off. Enable .net framework 3.5 - reboot computer. The launcher should now work.

[Catlee2]

@roberta591

thanks for posting the net framework info, that is good to know

I do not have windows 10 on my pc (I still just have windows 7 - my pc is older and will not run windows 10 very good)

I had found those older posts of crincrit's fixes for this problem and since @spear110 checked the solution off, I was assuming they fixed his problem - but if those links did not include the net framework info you posted - spear110 would most likely still have problems

So Thanks Your Help :eahigh_file:

[spear110]

Still doesn't work. must be another error then as i am trying to guess what it is as i can not find the game log.

[spear110]

Don't worry. i found a way to fix it at https://www.youtube.com/watch?v=0HSZycAICEM