My Sims 3 game keeps freezing and crashing during Create-a-sim! [ Edited ]

[nioviemily]

Yes I have. My friend has more expansion packs, has her graphics in the game all the way up, has more custom content, and her game has never froze. She has had her laptop for years now but it is a logitech(I don't know if that makes a difference).

[crinrict]

Well, without knownig their specs, it's hard to tell.

Are you willing to try a third party tool ? There's a tool called crash log analyzer (just google).

It's not a magic tool that can stop the crashes but it can give an indication to where the error lies. Just copy the errors you get to the clipboard and post them here.

This tool is not supported by EA so you'll be using it at your own risk

[nioviemily]

I am super sorry for the late reply but I hope you still see this.

Here is what I found:

Processor Name: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
Processor Architecture: AMD64
Graphics Processor: Intel(R) HD Graphics 4000 (2.06 GiB)
Antiviruses: McAfee Anti-Virus and Anti-Spyware

Games Installed: The Sims™ 3 (1.63.5.024017), The Sims™ 3 Ambitions (4.0.87.006017 -> 4.10.1.011037), The Sims™ 3 Late Night (6.0.81.009001 -> 6.5.1.011031), The Sims™ 3 Pets (10.0.96.013017), The Sims™ 3 Showtime (12.0.273.015001), The Sims™ 3 Seasons (16.0.136.019017), The Sims™ 3 University Life (18.0.126.021001), The Sims™ 3 Island Paradise (19.0.101.022001)
Custom Content: Yes (22 found)

[WARNING CUSTOM CONTENT] 11/26/2013 1:00:26 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.205
Installed RAM: 7.90 GiB
TS3 Free VM: 2.34 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x0000001c
Crash Address: 0x101b652b "C:\Windows\system32\igdumd32.dll":0x0001:0x001b552b

[WARNING CUSTOM CONTENT] 12/14/2013 6:53:30 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.205
Installed RAM: 7.90 GiB
TS3 Free VM: 3.37 GiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000000
Crash Address: 0x004b00fd "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x000af0fd

[WARNING CUSTOM CONTENT] 12/14/2013 7:38:41 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.205
Installed RAM: 7.90 GiB
TS3 Free VM: 44 MiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION writing address 0x00000028
Crash Address: 0x00471657 "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x00070657

[WARNING CUSTOM CONTENT] 12/15/2013 3:01:02 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.205
Installed RAM: 7.90 GiB
TS3 Free VM: 44 MiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION writing address 0x00000000
Crash Address: 0x72e172d7 "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll":0x0001:0x000162d7

[WARNING CUSTOM CONTENT] 12/25/2013 3:23:26 PM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.205
Installed RAM: 7.90 GiB
TS3 Free VM: 146 MiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION writing address 0x00000000
Crash Address: 0x733772d7 "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll":0x0001:0x000162d7

[WARNING CUSTOM CONTENT] 12/26/2013 1:08:06 AM
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.205
Installed RAM: 7.90 GiB
TS3 Free VM: 48 MiB / 4.00 GiB
Crash Type: ACCESS_VIOLATION writing address 0x00000000
Crash Address: 0x72da72d7 "C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll":0x0001:0x000162d7

It keeps saying that the max memory is used - try to reduce memory usage by lowering settings

I have lowered my graphics settings on my game to the minimum before but it still crashes.

Please help me understand this statement and help me fix my problem.

[nioviemily]

And it only crashes during create a sim or editing sims clothes and accessories but nothing else.

[crinrict]

Did you try removing all your custom content ? You are below the minimum requirements of the game so I don't know what else to suggest.

CAS is pretty demanding on the card.

[nioviemily]

Yes I removed all my custom content and it still froze 3-10 minutes of CAS. If you cannot find a solution, at least try to help me infer if my computer will work with the Sims 4 when it comes out (especially during CAS). Thank you for helping me!

[crinrict]

The specs for Sims 4 are not out yet.

It could really be anything so I can't answer this questions.

 Here are some other places you can try to see if someone has another suggestion.

• EA Game Advisor
• Tech forum on thesims3.com (make sure your language is set to US)
• ModTheSims (third party help site, use google)

[IsabelPelkey]

Hi I am having similar issues here is the DirectX Diagnostic

------------------ System Information ------------------ Time of this report: 8/10/2014, 17:53:19 Machine name: OWNER-PC Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.130707-1535) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: Inspiron 530 BIOS: Phoenix - AwardBIOS v6.00PG Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz Memory: 3070MB RAM Page File: 3649MB used, 2694MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found DxDiag Version: 7.00.6002.18107 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: NVIDIA GeForce GT 610 Manufacturer: NVIDIA Chip type: GeForce GT 610 DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_104A&SUBSYS_098E10DE&REV_A1 Display Memory: 3277 MB Dedicated Memory: 1999 MB Shared Memory: 1278 MB Current Mode: 1600 x 1024 (32 bit) (60Hz) Monitor: Dell E207WFP Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll Driver Version: 9.18.0013.1106 (English) DDI Version: 11 BGRA Supported: Yes Driver Attributes: Final Retail Driver Date/Size: 2/26/2013 00:22:30, 15129960 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-530A-11CF-3C77-83291CC2C435} Vendor ID: 0x10DE Device ID: 0x104A SubSys ID: 0x098E10DE Revision ID: 0x00A1 Revision ID: 0x00A1 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled 

[isined555]

Excuse me I have the problem help me

[crinrict]

Have you tried all the stuff here: http://answers.ea.com/t5/The-Sims-3/FAQ-Game-Crashes-CTD/td-p/656/ ?

If this doesn't help, please open your own thread with the following information

• What is your operating system
• At what point does your game crash ? Any regularities ?
• How long can you usually play ?
• Which EP/SPs do you have installed ?
• Are you using custom content and mods in your game ?
• It's also good to include your DxDiag: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584