My Sims 3 Pets Expansion Pack Is Missing [ Edited ]

[goyangideul]

My "The Sims 3 Pets Expansion Pack" is missing. I used to have it but now it is gone. Also my "The Sims 3 Seasons Expansion Pack" was missing too. But I reported it and it came back. I reported these 2 at the same time but only "The Sims 3 Seasons Expansion Pack" came back. The weird thing is I reported it too many times but it doesn't even shows the pack in the "Extra Content" menu. I would be happy if you help me. Thanks~ ( Little Note: Sorry if i had mistakes I don't know English that much beacuse I'm now from UK, USA or a country spoken in English ;-; )

[roberta591]

USA and UK English is different but your doing good. Where did you buy PETS?

[goyangideul]

Tyyy  I got a code from my friend for my birthday. And I redeemed it on Origin.

[roberta591]

@goyangideul  Did your friend use the code already? The game code can only be used once. After that the code is locked to the Origin account in use at the time you (or some one) entered the code. Origin is much like Valve's Steam. Once a code is entered that code can not be re entered.