My Sims 3 Game Keeps Freezing in Create a Sim

You say that you have a ton of custom content but it is currently not installed in your game? Your issue seems like the freezing is being caused by faulty leftover create-a-sim parts. If you've already done a thourough cleansing of removing all custom content including hair, skins, eyes, accessories, make-up and clothing then you will need to remove the remnants of these files.

Make sure that your game and launcher are not running. Game is up to date, current patch is 1.39

Next

Delete the Cache and Clean Up Your Game This will eliminate remnants of uninstalled items that can cause problems from corrupt or outdated data. 

It's okay to delete all of the following files from your game:

Go to your game folder and delete

CasPartCache.package

compositorCache.package

scriptCache.package

SimCompositorCache.package

Go to your Thumbnails folder

delete everything inside that folder

Go to your Content Patch Folder,  then click on Downloads

delete any file that has " .part"  in it. Any file with that extension is an old partial update. 

Windows users only may also delete items in the World Cache folder. If you don't see this folder, you just don't have any other worlds installed. 

Still having problems?

1. Be sure that your Launcher and game are not running.

2. Back up your files by copying your game folder and pasting it somewhere else, like your desktop. 

3. Go to the DCCache folder. Remove these files before you try your game again: dcc.ent and missingdeps.idx

4. Rename DCCache folder so the game will be unable to recognize the folder and move it to your desktop.

5. Create a New Folder and call it DCCache

6. Copy and paste the *.dbc files from the old DCCache folder that you moved to your desktop. 

7. Load Launcher to confirm the files can be read, and that content is listed in the Installed Content tab

8. If yes, load the Sims 3 and start a NEW game (because your other content is not restored, yet)

9.Save and quit your new game.

10. Copy over the .ebc file from your old(moved to the desktop)DCCache (this is your EA Store items) to the DCCache folder in your game files, Then delete from your desktop, the old DCCache folder. 

11. Restart your computer.

12.Load the launcher and try your game again.

For all EPs and SPs, your computer specs are very low.

While you do have a dual, you only have 1.5 ghz also the RAM is very low with only 2 Ghz (Windows alone uses almost as much. There's no info about your graphic card but I think you should look into something a lot better.

Thanks for your answer but my computer is not even a month old, I am not buying another new one anytime soon especially not just to play sims. Also on my old computer and my sister's older computer (before it broke) we had the game and it worked great, A few minor things here and there but never anything like this and it was all the same brand of computer. The computer I have now is the upgraded version of the of both our older computers. So I know the problem isn't the brand, and specs, it is definitely the game. 

Thanks!! I'll try this and let you know!!

This didn't  fix the problem. 

Okay so it still is doing the same thing. I load the game, click on create a household, and then I start editing a sim then it freezes then crashes. But something I did notice was that some of my custom content has registered as EA sim store content and its still in the game. So I looked in my downloads folder but of course its empty, so some how my custom content has become part of the game. So how do I take it out? Do I need to uninstall then reinstall to get the game back to just a completely unedited version? Do you think this is why my game is running so bad because my custom content has embedded itself somehow?

What I did from here was start the launcher and clicked run without custom content. The game loaded way faster and I can edit sims a little more now, but I still cannot make families. I was also able to play a premade household, but my game is still freezing and then crashing in Create a Sim. I guess I'll just wait until there is a new patch and hope it fixes the problem because I honestly do not know what to do. Plus I haven't gotten a repsonse in days, so either that or stop buying and playing the games all together. 

Custom Content is installed in the folder DCCache. *.ebc files are store content, *.dbc third party content.

In the launcher you need to uninstall from the installed tab simply deleting the files from downloads does not rid them from the game.

Okay thanks. 

I had posted a question before but I never got any solutions. I upgraded my ram ( I added 8gb) but the game is still doing the same thing.  While the game is running it does run more smoothly, but like I said it still crashes in create a Sim, and after limited game play. I have no custom content or music installed either. 

I have all of the expanison packs except for Seasons.

No stuff packs.

No Installed custom content

Updated game. 

This is a link to the first question I asked.

http://answers.ea.com/t5/The-Sims-3/My-Sims-3-Game-Keeps-Freezing-in-Create-a-Sim/m-p/99390#U99390

I would really like to play. Its updated, patched and all that stuff, so does anyone know what to do?

Dixdiag Updated:

system Information
------------------
Time of this report: 11/2/2012, 13:02:59
Machine name: ALEXIA-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Presario CQ57 Notebook PC
BIOS: InsydeH2O Version 03.60.50F.33
Processor: Intel(R) Celeron(R) CPU B800 @ 1.50GHz (2 CPUs), ~1.5GHz
Memory: 8192MB RAM
Available OS Memory: 8044MB RAM
Page File: 2025MB used, 14060MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0106&SUBSYS_3672103C&REV_09
Display Memory: 1760 MB
Dedicated Memory: 128 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC315A
Native Mode: 1366 x 768(p) (59.987Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2696 (English)
Driver Version: 8.15.10.2696
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/19/2012 23:31:56, 8087040 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4246-11CF-0479-7816A9C2C535}
Vendor ID: 0x8086
Device ID: 0x0106
SubSys ID: 0x3672103C
Revision ID: 0x0009
Driver Strong Name: oem18.inf:IntelGfx.NTamd64.6.0:iSNBM0:8.15.10.2696😛ci\ven_8086&dev_0106
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_103C3672&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6287 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/11/2011 19:56:00, 2709224 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6287 (English)
Driver Attributes: Final Retail
Date and Size: 1/11/2011 19:56:00, 2709224 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Stereo Mix (Realtek High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6287 (English)
Driver Attributes: Final Retail
Date and Size: 1/11/2011 19:56:00, 2709224 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------

| |

Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 174.4 GB
Total Space: 286.2 GB
File System: NTFS
Model: ST9320325AS

Drive: D:
Free Space: 1.6 GB
Total Space: 14.8 GB
File System: NTFS
Model: ST9320325AS

Drive: E:
Free Space: 1.1 GB
Total Space: 4.1 GB
File System: FAT32
Model: ST9320325AS

Drive: Q:
Model: n/a

Drive: F:
Model: hp DVD-RAM UJ8B1
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------

Do you have a switchable graphic card in there cause that graphic chip barley meets the specs. If you run more then 1 EP, it's probably the issue for your problem.

Having the same issue and it has nothing to do with the computer most likely.  It seems to be something to do with the store crap that now apparently loads into the CAS so you can buy more stuff.   Hadn't patched in two years and it played great; had the custom content that was working well and didn't want to patch up and have it be unusable.  But recently had a windows meltdown and had to reinstall windows and everything else.  So, since I was dumb enough to buy the game through a download and not get actual cds/dvds (never again will i buy a game without a disk), had to spend several hours redownloading the games.  Installed them all, started a game to test and in CAS the game froze.  There was no custom content installed.  Deleted the cache files and tried to relaunch, game would load first screen, then freeze upon trying to load a world.  Noticed that the WA did not patch up to its latest version (perhaps because I put in HE before it), so I uninstalled HE and Amb (only have B HE, WA, and AMB, mostly because I can't bring myself to give anymore money to the Ea weasels), and patched up WA.  Started it just with base and WA to test, it loaded a world, went to CAS and when I went into hair, it loaded one with a BUY icon on it and then froze the game.  So it has to be the idiotic in-game "store" feature that is crashing/freezing the game.  Never had seen that buy crap in the game, always played offline.  If i want to get more stuff, I'll go online and look for it.  Going to look for incremental patches to see if I can play an old version without all the unncessasry garbage thrown in only to make more money for ea.  or maybe ill go play swtor, but ea borked that up, too.