January 2016
The disc installation process skips over instead of installing
Not sure what's up with that but try to redeem your code in the store and download from your purchase history instead.
Follow these steps to redeem your code
OR
IF you redeemed your code in Origin you may get an invalid/used code contact CS if you did that if the world was bought 2nd hand/used you can't re-use the code as the code is permanently tied to the to original owners account
March 2016
what do i do after that?
March 2016
Hi im having the same problem! Except when i get the new disk and insert it for the first time, when the install thingy comes up IT DOESNT ASK ME FOR THE CODE!!! AND WONT INSTALL! Even if the thing said it installed, its never in my game!!
Ive NEVER had this happen before!! And quite frankly im PO'd!!!
It only seems to do this to me with Dragon Valley!!! I bought 3 DIFFERENT GAMES OF IT TO SEE IF IT WORKED!!! NONE DID!!
2 were used. But the third, which just arrived today, and just tried to install, WAS BRAND NEW!!!
I clicked the above link, but the Worlds dont even show up as options in Origin!!!
I inserted the code here, and now my game is registered, and recognized. BUT ITS NOT IN MY GAME!!!
I hit download, and it seemed like it was downloading, but got several random pop ups on the Sims Launcher, saying there was a problem downloading. Originally there was a red no sign next to Dragon Valley. But when I checked again it said it was installed!!!
SO WHERE IS IT!!!!!????
And why is this only happening with stupid Dragon Valley!!!!!????
June 2016 - last edited July 2020
Hi. I'm having a problem installing Monte Vista expansion pack. When I insert the disk, a small black box appears that says: "Choose what to do next with this disk: install media or programs from this disk, open to view files or don't do anything with it." After choosing "Install media or programs from this disk" appears this blue InstallShield Wizard or whatever that is and after agreeing with the terms&conditions etc. it says: "Monte Vista installed!" (or something like that) and moves me into The Sims game launcher. Then it asks me a code, 16-digit code. I entered the code that I got, but the game says: "We're sorry, this code is invalid. Please try another code." But I do not have any other redeem codes, I understand that: one expansion pack, one disk, one code for it. I got one expansion pack, one disk and one code. And this code I entered, this is correct.
Sorry when here is a lots of grammar mistakes, I'm not a native English speaker.
December 2016 - last edited December 2016
So now it is installed it won't let me play,it requires the sims 3 into the future(previous game i had installed).Problem is that i don't have that disk anymore and i would like to access the game with the sims 3 monte vista disc and it just won't let me.Is there something i did wrong and didn't realize it?Help someone
December 2017
April 2018