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[MAC] sims 3 starter has an Unknown error occurred

by greatcaptain25
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Original Post

[MAC] sims 3 starter has an Unknown error occurred

[ Edited ]
★★★★ Novice

I bought The sims 3 starter on origin. I installed it and I keep getting unknown error occured. I would like to try to solve this problem so I could play this game. If I cant solve it then I am going to want to get my money back. Please if someone can try to help me I would be very happy. My computure is a mac laptop.

Message 1 of 18 (2,085 Views)

Re: [MAC] sims 3 starter has an Unknown error occurred

Hero

@greatcaptain25 Moved to Sim 3 forum

 

 

------------------------------------

 

@caspinwall 


Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game. Questions belong in the forums. I don't answer questions via PM.


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Message 2 of 18 (2,062 Views)

Re: [MAC] sims 3 starter has an Unknown error occurred

★★★★ Novice

where do I find that

Message 3 of 18 (2,051 Views)

Re: [MAC] sims 3 starter has an Unknown error occurred

Hero (Retired)

@greatcaptain25 wrote:

where do I find that


your already here on the sims 3 forums Standard smile as soon as our mac player/helper can have a look and reply to they will

Message 4 of 18 (2,049 Views)

Re: [MAC] sims 3 starter has an Unknown error occurred

Champion (Retired)

@greatcaptain25 wrote:

I bought The sims 3 starter on origin. I installed it and I keep getting unknown error occured. I would like to try to solve this problem so I could play this game. If I cant solve it then I am going to want to get my money back. Please if someone can try to help me I would be very happy. My computure is a mac laptop.


 

Hi

 

Are you able to open the game launcher at all or do you get the error message before you can even do that?

 

I would recommend that you cleanly uninstall the TS3 game and associated files from your computer, then install the base game and patch it with the manual superpatch. Instructions for doing this correctly are below in sections 1 and 2. If you wish to use Origin, also see the additional guidance in section 3 below.

1. Clean uninstall and reinstall

When you uninstall TS3 games on your Mac using the uninstaller, the game leaves behind stray files and isn't completely removed from your computer. These files may conflict with future installations. It is best to completely remove them. BluebellFlora's website provides a guide on how to do this:

http://bluebellflora.com/the-sims-3-on-a-mac/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/

After cleanly uninstalling, install the base game and patch it up to date. If you cannot update via the Launcher, download and apply the latest cumulative manual patch (called the superpatch) for Mac. Be sure to choose the right file - there are various 'regional' files for disc-users and one designated region 7 for Origin-users.

Check that your game works properly. Then install any EPs and SPs that you own, in order of release date.

2. Further information on the cumulative manual superpatch

Many simmers find that patching their game via the Game Updates tab of the Launcher does not work properly. It is then better to download and apply the manual superpatch. It is important to download the Mac version rather than the PC version, and to pick the right one for your region. Be aware that if you are using a disc you need to choose the correct 'regional' file but if you are using digital download through Origin then you should use the file designated 'region 7'.

Instructions and the links to the downloads can be found in the Mac section of the forums at thesims.com here:

http://forums.thesims.com/en_US/discussion/549552/official-ea-download-links-for-the-sims-3-cumulati...

If you use any mods or custom content, be sure to remove them before patching.

3. Using Origin to install games on Mac

Download and install the Origin client for Mac and make sure it is up-to-date. If you already have Origin on your Mac but are having problems with downloading or installing games, delete the client and download a new copy (this sometimes fixes issues with downloading). The latest version can be downloaded from here: http://www.dm.origin.com/mac/download

Additional advice on how to download games (thank you Tremayne for this tip):
When downloading from Origin, do NOT use the first install icon. Move your cursor over the game cover and click on the information (letter i) and then click on the install button from there. For some reason, downloads from Origin frequently become corrupted. Using the i reduces the chance of your download being corrupted. If you have already been unfortunate and have a corrupted download, then it is important to remove all traces of this before trying again, by doing a thorough, clean uninstallation first.

Are you running anti-virus software or any clean-up applications? If so, disable these, as they might be deleting files that Origin needs. A fast, stable internet connection will also help you.

Caspin

 

 

Message 5 of 18 (2,043 Views)

Re: [MAC] sims 3 starter has an Unknown error occurred

★★★★ Novice

it happens before the game even starts.

Message 6 of 18 (2,035 Views)

Re: [MAC] sims 3 starter has an Unknown error occurred

★★★★ Novice

now i have it up but it is asking me for the cd. WHAT DO I DO???????

Message 7 of 18 (2,034 Views)

Re: [MAC] sims 3 starter has an Unknown error occurred

Champion (Retired)

@greatcaptain25 wrote:

now i have it up but it is asking me for the cd. WHAT DO I DO???????


Have you ever previously had the game installed on this computer from a disc? If yes, then there are some leftover files and you need to follow the clean uninstallation process I posted. If you have never had the game installed on this computer before this attempt, then you can still try to cleanly uninstall and then reinstall, but if it keeps asking you for a CD then you will need to contact customer services at EA for help, as that is a really weird error and I have no idea why that would happen if you have used purely digital downloads.

 

Message 8 of 18 (2,028 Views)

Re: [MAC] sims 3 starter has an Unknown error occurred

★★★★ Novice

the sims game works but the expansion packs dont want to work. their is a warning that comes out when I instal it. PLEASE HELP ME !!!!!!!!

Message 9 of 18 (2,016 Views)

Re: [MAC] sims 3 starter has an Unknown error occurred

[ Edited ]
Champion (Retired)

@greatcaptain25 wrote:

the sims game works but the expansion packs dont want to work. their is a warning that comes out when I instal it. PLEASE HELP ME !!!!!!!!


 

Hi,

 

It would be easier to help you if you could provide more information when you post. You say there is a "warning message" - but then you don't tell me what does the message say? If it says something about the expansion being newer than the base game then you can ignore that and just proceed with the installation. 

 

If the message you are seeing is something else then please write down the wording and post it here.

 

Caspin

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