June 2019 - last edited June 2019 by EA_Lanna
I can log in origin and ea web site but can not log in the sims 3 game launcher
I deleted internet explorer and chrome cashes, and reset internet explorer but didn't work. not helpful
Solved! Go to Solution.
July 2019 - last edited July 2019
Hey folks,
Thanks to everyone who carried out the troubleshooting steps and helped us identify the cause of the issues. The team have investigated it and released a fix. The special characters "#" and "&" in the password should no longer cause login issues for the launcher.
Could you try to login again and let us know if the fix works for you?
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June 2019
When I try to log into my sims it lets me but when I get into the game it ask me to do it again and it keeps saying the password or the username is incorrect I looked at my account and everything is correct and when I say forget my password it says I’m alreay logged in
June 2019
@puzzlezaddictthis definitely isn't working for me. The only thing I haven't done is renamed any file/folders as I'm not sure which I'm meant to be renaming or what to. I already have an open case with CS, but they're taking their sweet time getting back to me as it's been escalated. Their only suggestion so far was to do a clean install of windows, something I have absolutely no intention of doing. I have a windows partition on my Mac purely for playing Sims 3. Not to mention after speaking to CS it actually started working for a bit. Now it's suddenly stopped again for no apparent reason, and just after I spent a small fortune on DC, which I just deleted and tried to redownload after accidentally deleting all store and exchange content from the game. I was having an issue with DC, but I didn't intend to get rid of the official stuff too whilst testing. Not yet at least! Anyway, Even with absolutely nothing but the originally game and EPs minus showtimes, no signing in and therefore no downloading my premium store content :/
June 2019 - last edited June 2019
Hello, I have this really weird problem in The Sims 3 launcher and game. When I open the launcher I can't login with my normal/correct account everytime I fill in the correct things the login window keeps popping up but I can login on the Sims 3 community/store with my normal/correct account. When I fill in the correct things of another account I ever had I get logged in with that account but that account is deleted for already a long time now and when Im logged in on the launcher with my deleted account, I get logged out once Im in the main menu and cant log back in with my deleted account in the main menu but I can log back in again in the Sims 3 launcher. I also can't login with that deleted account on The Sims 3 community/store. I also can't login in the main menu with my normal/correct account.Can somebody help me out please? (I already tried clearing out IE cache and that of Google and deleted some files, I basically tried everything that is recommended)
NOTE: I have and launch The Sims 3 on/via Origin.
June 2019
@HubbFamily12 Clear the browser cache for Internet Explorer. Even if you never use it, the game does for some purposes. Be sure to uncheck the box to preserve data for favorite sites.
https://kb.wisc.edu/page.php?id=15141
June 2019
June 2019 - last edited June 2019
@GlendaLeigh727 I understand you're trying to help, but most of that advice isn't useful in this situation.
@ggyo164 Because this seems to be a more widespread issue, I've asked an EA community manager to look into it. (This is why I didn't respond to your comment before now.)You could also try temporarily removing your TS3 game folder from Documents\EA to see whether you can login. If so, you can start copying your content from the old game folder to the new one in batches, testing each time to see whether you can still login.
June 2019
I'm now having this issue. Though I didn't have it just a couple of months ago. I stayed logged into my account on my computer. Now I'm having to play it off of a laptop and it won't let me log in. I already tried clearing IE and it still wont let me log in. I've been searching and searching for other possible answers and I can't find any. I really feel like if this has been an issue for almost three years, they really should of done a patch on it by now, no?
June 2019 - last edited June 2019
Hi Simmers,
Thanks for reporting the issue with The Sims 3 Launcher login loops. I've sent this up and we are investigating it.
When I have more information to share I'll pop it in here. On that front, I've merged your posts together into this thread so we can better track and update everyone currently experiencing this issue. To receive a notification for updates, subscribe to this thread.
Also, thank you @puzzlezaddict for bringing this to my attention You deserve more XP love.
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
June 2019 - last edited June 2019
UPDATE: Hi Simmers,
Please, try the following if you haven't already:
Then try to log in again.
In case that doesn't help or you are playing on Mac, the team have asked if we could gather some additional information to help with the investigation.
Could you copy this template and reply with the answers please?
Also, if you have them, screenshots are always super appreciated
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds