2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
guide on how to contact CS
I found a solution! At least, it's working now. So whether it's something I did, or luck, I don't know.
I did try deleting the email address file as suggested, but had absolutely no luck with that. Here's exactly what I did when I finally got it to work again:
The first thing I did was delete the file with my email address as suggested, and then made sure it was deleted out of my "recycle bin." I then restarted the game using a DIFFERENT desktop shortcut. As in, I had both a Sims 3 Generations AND a Sims 3 High End Loft Stuff shortcut on my desktop, and I used the Generations one instead of High End Loft Stuff.
So my conclusion is that it has something to do with the shortcut. That makes absolutely no sense to me, but it worked, so I'm not fighting it.
Hope this helps at least someone!
November 2016 - last edited November 2016
Hi I was having the same problem as you it would say invalid information I couldn't even log in on my iPad.Then I remembered someone else having a problem logging a while back they found out that if you click on the my page button it will give you a different log in screen and that one worked for them! Even though this problem is slightly different I figured I would try it and it worked on my iPad! I haven't tried it with my computer yet I won't be able try it till tomorrow on my computer .So Hopefully it will work on the computer to when I try tomorrow I'll let you know!
Well Hitting the my page button worked on my computer it let me sign in and I was able to watch around 10 adds then the site logged me off the site and when I tried to sign back in both the normal sign in page and the one from you go to from pushing the my page button but both now say invalid information!
Same happening here, I've tried logging on through Chrome and IE with no luck, Even on the game, Still refused to log me in, Firefox had worked for about an hour, Now that's saying my details are invalid. By the way, I've deleted my email from the downloads, reset IE and cleared caches and still nothing. This could be down to a server issue. anyhow, I hope there will be a solution for this issue soon.