Invalid Code when registering my Sims 3 to my new MacBook Pro

[SarahRose078]

Yesterday I received my MacBook Pro and I downloaded origin and tried to put Sims 3 onto it, I also tried it on the Sims 3 website as well with no luck. The code said it was invalid. I have used the code before on other devices including my computer but I took it off, and also my laptop which no longer works, or turns on. I was thinking maybe the possible problem could be I'm on the wrong origin account I have 3 that I can remember and the code worked on none of them and none of them already had the game.

Please help!! Thank you, Sarah x

[crinrict]

Does it not show up in My Games ?

If not, contact a game advisor to find out on which account you have the game

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page