Installation question

[astephens9]

I recently purchased and downloaded the Sims 3 expansion bundle through Origin and now only the World Adventures game is showing up on my launch screen and Generations is no where to be found on my computer. I paid for both games, so I would like to be able to possibly re-download the missing one, or whatever I need to do.

[rumbutter]

• Log out of the Origin client and back in this gets the game to refresh/reload also make sure the game didn't hide it self if it did unhide it then download it
• Make sure you're running the latest version of Origin.  clos eorigin down relaunch it if there are any updates it will inform
• Try the steps described here: Purchased download not visible in Origin
• If you got an email with your code but it's not showing up in Origin, try redeeming the code in the client.
• Contact CS
• They can be found here: https://help.ea.com/contact-us
  Choose a category, a game and a platform for the contact options to show up.
  If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
  See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

[roberta591]

WA nad GEN are 2 different packs and both should appear in Origin. Does GEN show up in Origin my games?