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I lost my registration code for Sims 3

by sabrinajaria
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Original Post

Accepted Solution

I lost my registration code for Sims 3

★★★ Newbie

So I finally got a new laptop after the last one was given away to my father. I have the box for the Sims 3 game but the thing is I've lost the booklet that had the registration code on it and I've searched for literally a week and can't find it ANYWHERE. I've checked everywhere and I don't know. What can I do to get the code back? Or get a new code or something?? Please help.

Message 1 of 14 (180,397 Views)

Accepted Solution

Re: I lost my registration code for Sims 3

★★ Pro

Hi  @chloelouisevicky

There are a few methods to try if you have lost your serial code.

  • Finding it on Origin
  • Finding it in the registry/Terminal if you have a MAC
  • Contacting customer support

Finding it on Origin

Open and login to the Origin client (if you do not have it already installed, you can download it here: http://origin.com/download )
Go to your My Games
Find the game "icon" and right-click on it
View Game Details
You'll see the code under Product Code

Finding it in the registry [PC]:

You need to be signed in as an Administrator first. Windows may require your permission to open the
Registry Editor and if so, just click on yes.

Press the Windows key on your keyboard and type regedit in the search bar and press Enter.
Click on 'File' at the top left of the window that opens then click on Export.
Choose a location and name for the file as this will be your backup registry file.
Click Save.
This backup is created just as a precaution.
Now to find your serial codes for each specific EP or SP installed on your computer:

Expand the HKEY_LOCAL_MACHINE folder.
Expand the SOFTWARE folder (Wow6432Node for 64 bit systems)
Expand the Electronic Arts folder.
Expand the Sims folder
Expand the EP or SP you need the code for
Click on ergc and in the box to the right under 'Data' you will see the code
Write it down somewhere safe
Repeat above steps for each EP

Finding it in Terminal [MAC]

BlubellFlora's guide: http://bluebellflora.com/finding-your-serial-key-using-terminal/

Customer Support:

If none of those above methods have worked for you, contact a game advisor: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://help.ea.com/en/article/contact-ea-help/

Credit to Crinrict for above steps: http://answers.ea.com/t5/The-Sims-3/FAQ-Lost-and-broken-DVDs-and-missing-serial-codes-What-to-do/td-...

Best of luck and happy gaming

------------------------------------------------
If your problem wasn't solved, or no one has gotten back to you - please post again in your respective thread or contact EA Customer Support

There is no guarantee that my suggestions will solve your problem. I do not work for EA and I do not help on AHQ anymore. Please do not message me as I will not respond.

If your problem was solved - accept a solution! Giving XP is a great way to show appreciation to the person that helped you.

Happy gaming!

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Message 5 of 14 (133,522 Views)

All Replies

Re: I lost my registration code for Sims 3

★ Apprentice

This should have the info you require:

 

[FAQ] Lost and broken DVDs and missing serial codes - What to do ?

 

Message 2 of 14 (178,835 Views)

Re: I lost my registration code for Sims 3

★★★ Newbie
Do you know how to get back on to it
Message 3 of 14 (136,925 Views)

Re: I lost my registration code for Sims 3

★★★ Newbie

hello anyone help i lost my product code

Message 4 of 14 (118,632 Views)

Re: I lost my registration code for Sims 3

★★ Pro

Hi  @chloelouisevicky

There are a few methods to try if you have lost your serial code.

  • Finding it on Origin
  • Finding it in the registry/Terminal if you have a MAC
  • Contacting customer support

Finding it on Origin

Open and login to the Origin client (if you do not have it already installed, you can download it here: http://origin.com/download )
Go to your My Games
Find the game "icon" and right-click on it
View Game Details
You'll see the code under Product Code

Finding it in the registry [PC]:

You need to be signed in as an Administrator first. Windows may require your permission to open the
Registry Editor and if so, just click on yes.

Press the Windows key on your keyboard and type regedit in the search bar and press Enter.
Click on 'File' at the top left of the window that opens then click on Export.
Choose a location and name for the file as this will be your backup registry file.
Click Save.
This backup is created just as a precaution.
Now to find your serial codes for each specific EP or SP installed on your computer:

Expand the HKEY_LOCAL_MACHINE folder.
Expand the SOFTWARE folder (Wow6432Node for 64 bit systems)
Expand the Electronic Arts folder.
Expand the Sims folder
Expand the EP or SP you need the code for
Click on ergc and in the box to the right under 'Data' you will see the code
Write it down somewhere safe
Repeat above steps for each EP

Finding it in Terminal [MAC]

BlubellFlora's guide: http://bluebellflora.com/finding-your-serial-key-using-terminal/

Customer Support:

If none of those above methods have worked for you, contact a game advisor: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://help.ea.com/en/article/contact-ea-help/

Credit to Crinrict for above steps: http://answers.ea.com/t5/The-Sims-3/FAQ-Lost-and-broken-DVDs-and-missing-serial-codes-What-to-do/td-...

Best of luck and happy gaming

------------------------------------------------
If your problem wasn't solved, or no one has gotten back to you - please post again in your respective thread or contact EA Customer Support

There is no guarantee that my suggestions will solve your problem. I do not work for EA and I do not help on AHQ anymore. Please do not message me as I will not respond.

If your problem was solved - accept a solution! Giving XP is a great way to show appreciation to the person that helped you.

Happy gaming!
Message 5 of 14 (133,523 Views)

Re: I lost my registration code for Sims 3

★★★★ Novice

HEY so i wasent smart and i accendintly uninstalled the game with my exspension packs i thought i had mt product code also if you register a game on sims3.com with it end up on origin?

 

Message 6 of 14 (113,366 Views)

Re: I lost my registration code for Sims 3

★★★★ Newbie

most likely yes

 

Message 7 of 14 (102,698 Views)

Re: I lost my registration code for Sims 3

★★★★ Newbie

thank you so much u tip really help now I can get back to the life I don't have and continue playing

 

Message 8 of 14 (102,697 Views)

Re: I lost my registration code for Sims 3

★★★★ Newbie

Please help me find the product code so my sims3 will play

Message 9 of 14 (98,762 Views)

Re: I lost my registration code for Sims 3

Hero

@Bambi4950 Are you on PC or Mac ?

Good Luck and Happy Simmin
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Questions belong in the forums. I don't answer questions via PM.
Help us helpers to help you

Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy


Bitte akzeptiere eine Lösung, wenn dein Problem gelöst ist und verteile XP an Beiträge, die du hilfreich findest.
Ich arbeite nicht für EA und habe sonst auch keinerlei Verbindung zu EA.
PNs werden nicht beantwortet. Probleme gehören ins Forum

Message 10 of 14 (98,173 Views)
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