I can't redeem codes on the sims 3 website

[latenight232]

I recently bought The Sims 3 World Bundle with Monte Vista and Hidden Springs. When I go on to The Sims 3 website and try to redeem the codes it wont let me.

[EA_Mai · Accepted solution]

Hi @meggs117,

We have made some changes and you should be able to redeem your codes now. Could you please try again?

Please, let us know if you still have issues to redeem your codes.

Thanks!
-Mai

[roberta591]

@latenight232 Have you tried thesims3.com - my page - my account - redeem a code - redeem a code?

[latenight232]

Yes and it wasnt working but now it is

[EA_Mai]

I'm glad to read that @latenight232!

I marked @roberta591's suggestion as solution then, so other players can follow his instructions if they have the same issue

-Mai

[tmmyhlh]

I have tried everything still will not let me redeem my code. Tells me site is down been trying since 4 pm today still not working.

[EA_Mai]

Hi @tmmyhlh,

Are you still having issues to redeem your code? I've just checked and the website is working for me, I hope it was only a temporal issue and you can access now.

Let us know if you still have issues or not.

-Mai

[Jaxmtl]

I am having the same issue , just bought roaring heights and the code won't redeem. It's as if it was processing the code indefinitely

[Jaxmtl]

It worked after a couple of tries 

[EA_Mai]

Thanks for that information @Jaxmtl, I'm glad you could download Roaring Heights

-Mai

[majorjietubie]

I'm also trying to redeem Roaring Heights, but it's not working. When I tried to redeem the code it was loading indefinitely. Eventually, the session expired so I logged back in. Once I did that, I tried again , and this time it said "The code you entered has already been used. Please check the code entered and try again. If you continue to receive this error it may be that the code has already been applied." I checked to see if Roaring Heights was registered, but it wasn't. I tried redeeming the code a couple more time, but it's still not working.