I can't install Sims 3 Supernatural

[CloudSixtyNine]

My base game version is , 1.36.45.017017, i tried downloading the link u provided except it's not the same version as mine so it didnt work. i download supernatural on origin, except when i try to install it says you need to latest update on the sims 3 launcher,so i try to download it except it stops at the end, says some weird error type number and setup will now terminate, which causes my whole screen to freeze and i have to restart. i tried downloading this update multiple times and it never works, my operating system is 32- bit windows vista. pleasee help me =(

[crinrict]

Yes, the region codes need to match.

Try this manual patch:

http://akamai.cdn.ea.com/eadownloads/u/f/sims/sims3/patches/Sims3_1.38.151.018017_from_1.36.45.01701...

[CloudSixtyNine]

Nope, still does not work, it gives me the same error, setup will now terminate and my computer freezes. i tried downloading so many of these manual patches and none of them seem to work mileysad:

[crinrict]

Could you enlighten me what error it is your getting ?

[CloudSixtyNine]

okay so firstly, i download the patch and once it is done i double click and it goes to this thing called install shield wizard. its almost done until an error shows saying Error Number 0x80040303 Descripton: Setup will now terminate. so i click ok and then my whole screen freezes will leads to me force restarting my laptop

[crinrict]

That sounds like a registry or corrupted game file issue.

I would suggest reinstalling everything.

• Backup your user data in documents\electronic arts\thesims so you don't loose anything
• Unininstall all games
• Clean the registry - here's some links how to manually delete them: http://forum.thesims3.com/jforum/posts/list/562375.page#9034836 - and make sure you have nothing Sims left on your computer. You can also use CCleaner to help you with that.
• Reinstall the basegame and patch to 1.38 (best is to use the super patcher for that)
• Start the game to see if it works
• Start installing all expansions (you might get an error that the base game is newer then the version you want to install. Click on ok, that is fine cause the older Expansions expect a lower patch).
• Put your back uped data back, especially savegames.

[cyberdog1980]

Can someone please help. I've just purchased Sims 3 Supernatural. Origin doesnt recognise the serial number I received by email. I was redirected to the site where I purchased the game from. Now I'm stuck, Not getting anywhere with this. Its obviously not that hard to download it but I'm out of ideas and need some support with this. I'm using Windows 7. 

Any information would be great thanks in advance 

[crinrict]

You need to either contact EA customer support or customer support of the site you bought the key at.

They can be found here: https://help.ea.com/contact-us

You have the option to contact them by mail, phone or Live Chat. Make sure you have a game, a category and a platform selected for the options to become available.

If the Live Chat option is not active for you, choose US as your country.

[sk8rgirl66]

ok you need to go out and actually buy the game, i know its a ripoff /:

[BBirdwell89]

I tried doing this and a notice popped up saying it couldn't install because of a region problem.  Is there anything else I could try?