How to change order from download to package. [ Edited ]

[ysabaeu]

I ordered the download version of Sims 3 Supernatural, I meant to have ordered the disc (package version).  How do I change the order.

I have to say... Your website is the WORST web site I have EVER seen - by far.  It is almost impossible to contact someone.  Everything I clicked on took me to a "contact us" page that was not operable.  When you type in the box - there was no way to send.  The "call me", "email me", or the "live chat" boxes did not work.  I have spent over an hour to get to this point where I could actually send some type of message - still not sure if it is to the correct place.

I'm so mad at this awful website - I'm almost at the point where I want to cancel my order.

I appreciate any help anyone can offer.

Sincerely,

Edited: personal info removed

[eacharlotte · Accepted solution]

Hello marnn,

Once on the Contact Us webpage, make sure your country is selected at the bottom of the page.

Then you first need to enter your product in the first box (in your case The Sims 3 Supernatural). Then, as category, select "Billing/Purchasing". As platform, select "Mac" or "PC" accordingly to the system you plan to install the game on.

One of the options below will then highlight.

[eacharlotte · Accepted solution]

Hello marnn,

Once on the Contact Us webpage, make sure your country is selected at the bottom of the page.

Then you first need to enter your product in the first box (in your case The Sims 3 Supernatural). Then, as category, select "Billing/Purchasing". As platform, select "Mac" or "PC" accordingly to the system you plan to install the game on.

One of the options below will then highlight.