I bought The Sims 3 Hidden Springs awhile back, when it first came out. I downloaded it, and it worked perfectly. After about a month of not playing, I came back. A new patch had been created so I of course patched my game. When I tried to begin a new world, a list of possible worlds to play came down, some I had purchased, some I had not. My intent was to play on my newest world, Hidden Springs, however that option was unavailable to me. The game was claiming that I had never purchased Hidden Springs, although clearly I had, as the most recently saved world had been in fact, Hidden Springs. I have since tried installing and reinstalling the game, but whenever I try to redeem the code on my Sims account, I'm told I cannot because the code is already in use. It worked the first time, so my question is, what has happened to it since?
Does it show up if you turn off the ingame shop in your options ? If it doesn't, try reinstalling all Store Content using the method described here:
Check your purchase History: https://store.thesims3.com/purchaseHistory.html to redownload everything if you don't have the files anymore.
Good Luck and Happy Simmin
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Thinking of helping out ? Please check the Helper's Corner for Sims 4 or Sims 3 and The Academy
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