September 2018
hI didn't get a confirmation email with my product code and now I can't install my game
September 2018
@annaandarbor Did you buy the game through Origin, Steam, or some other source? Are we talking about the base game or a pack? I believe that Origin no longer issues codes for packs; they're credited to your library automatically. If you don't see the pack there, try clearing Origin's cache and restarting your computer.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/