2013-04-20 06:11 PM
Hi,
I just bought a new laptop. When I try to play Sims 3, the game says it doesn't recognise my video card. I've got a Geforce GT 635M video card, and an integrated Intel HD graphics 4000. Of course I try to play the game with my Geforce, but the video card is not recognized. However, on the Sims website, it says all Geforce GT video cards are supported! I'm running Windows 8 64bit by the way. I've got the latest game updates and the latest Geforce drivers.
What seems to be the problem?
Thanks in advance, I real;y wanna play the Sims again! :cathappy:
2013-04-21 09:04 AM
See if any of these links help you:
http://www.modthesims.info/showthread.php?t=481768
http://simswiki.info/wiki.php?title=Game_Help:Getting_new_graphics_cards_recognized_by_the_game
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
2013-04-22 06:06 PM
2013-04-22 06:30 PM
I really don't know too much about that file. I have never used it myself.
Have you tried resetting the graphic card: http://www.ehow.com/how_4967194_reset-nvidia-graphics-card.html ?
That's all the ideas I have and my suggestion would be to make a post in the modthesims help forum. Much more techie people there.
Sorry I can't be of more help.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
April 2017
Sorry to bring this topic up again since it's already dead, but i'm having similar troubles getting my video card recognised by the sims 2 with
Chipset: Vendor: 0000, Device: 0000, Board: 00000000, Chipset: 0000
currently using a Geforce GTX 750 Ti and Intel graphics. I've tried using the NVIDIA control panel to make the sims 2 use my GTX which didnt solve the issue, disabled the intel graphics via device manager which got me a "Application has crashed, application will now terminate." message and other things but things just aren't working.
April 2017 - last edited April 2017
April 2017
@LyradCh You shouldn't disable the Intel graphics as the computer will boot using the Intel GPU to conserve power. You can get the data you need from dxdiag (see above) and you may need to set the graphics driver to use GT 635M for Sims 2 when the game starts. Sims 2 should already be in the Nvidia device driver and setup to use the Nvidia chip. The game should configure itself to default settings if it doesn't properly identify the video chip and the game should run. Sims 2 was a DirectX 9 game. As you didn't post anything about your computer it's really hard to guess what the problem is.
April 2017
@roberta591 I've tried setting the sims 2 to use my nvidia GPU using the nvidia control panel, but based on the deviceconfig log, it just wont recognise either of my graphics cards, with no device name and the earlier mentioned Chipset: Vendor: 0000, Device: 0000, Board: 00000000, Chipset: 0000. If you want to take a look, i've uploaded the dxdiag and the deviceconfig
April 2017
@LyradCh First the free space on your system drive is low. While that computer is cute it looks like a laptop in a desktop form (more like a game console) and I don't know the expansion capabilities of that machine (adding storage might be difficult) but like an Xbox One you might add a USB drive to that machine. As you are trying to play Sims 2 a bigger issue is Sims 2 is a DX9 game and Windows 10 is DX12 and DX12 (and DX11) does not play well with older DX9 games. !!!Warning - you will have to change Windows 10 system files for DirectX 9 to work. Here is a link - DX9 on windows 10 I personally play all DX9.0c on an old Windows 7 machine I haven't scrapped yet.
hth
April 2017
@roberta591 Haha, yeah I've got too many things installed on my computer and been meaning to export them to an external hard drive but been too lazy. I tried installing the Direct x9 on windows 10 from the link but it didn't work either, as the main issue that I'm experiencing is when I do play the game, all of the worlds flash purple constantly as though they were missing textures and when I play a family, all of the walls flash red. Note, i've already tried re-installing the game