December 2017
Hi there. I downloaded The Sims 3 and the Generations expansion pack from Origin last night. However it is unplayable on my computer because 2-3 minutes after launch (usually when the map is shown to select a game or right after you start a game) the game will crash without warning. I have no CC or mods installed. The only expansion pack I have installed is Generations, and I have tried to run it with and without and neither work. I have attached my PC's DxDiag.txt file to the end of this post.
I have tried:
- Uninstalling and reinstalling Origin and the game
- Starting just the base game (no Generations)
- Changing settings to lowest (usually I don't get done because it will crash while I try to do so)
- Bypassing the launcher and running from the .exe file
- Turning DEP off for executable files
And none have made a difference. Any help would be very helpful.
Thank you.
Solved! Go to Solution.
December 2017
December 2017
@Dimpgh Make sure the video driver is set to use the NVIDIA GeForce MX150 chip. The MX150 chip is an entry level gaming chip and both the Intel video chip and the MX150 are going to have trouble running the game at 4K. IMO 4K is great for big screens but really you don't see a big difference on a laptop screen. Playing games and watching videos is very different at 4K. The highest setting in game is 1080 so the computer has to upscale to 4K (the default resolution). you can manually change the resolution. In the user Documents/Electronic Arts/The sims 3 folder you will find a file named Options.ini. Open Options.ini in a text editor (or double click the file name should open the editor) and scroll down until you see resolution. Change the resolution to 1920 1080 60. That will set the stored resolution to 1080. Try that to see if that helps.
December 2017
@roberta591 Thank you for your tips. I updated the driver of the video card and graphics cards. I also changed the setting you mentioned from "1920 1080 0" to "1920 1080 60". However it still will crash 2-3 minutes into the game.
Another thing I noticed is that the game doesn't recognize my graphics card. I followed a tutorial to add the necessary code in the GraphicsCards.sgr and GraphicsRules.sgr and now it recognizes my card. That still didn't make any difference.
Other things I tried:
- Running the game in compatibility mode for Windows 8 and Windows 7
- Closing all programs in task manager to free up memory and then running the game
- Changing GraphicsCards.sgr and GraphicsRules.sgr files to add my graphics card's information
- Changing the resolution settings
I'm getting quite discouraged here as I've tried everything I can think of and nothing works. I hope it's not a problem with my computer itself as I just bought it last week.
I noticed that the game creates .mdmp files after every crash, how could I use them to troubleshoot? I attached them in this MEGA link if it helps: https://mega.nz/#F!oyhVkRSD!UexX0NwLEWF0kZh-qdEJRg
December 2017
Running the .mdmp file in WinDbg gives:
Microsoft (R) Windows Debugger Version 10.0.17030.1002 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\rasha\OneDrive\Documents\Electronic Arts\The Sims 3\xcpt DESKTOP-63LE7D0 17-12-09 15.37.51.mdmp] User Mini Dump File: Only registers, stack and portions of memory are available Symbol search path is: srv* Executable search path is: Windows 10 Version 15063 MP (8 procs) Free x86 compatible Product: WinNt, suite: SingleUserTS Personal 15063.0.x86fre.rs2_release.170317-1834 Machine Name: Debug session time: Sat Dec 9 15:37:52.000 2017 (UTC - 8:00) System Uptime: not available Process Uptime: 0 days 0:05:43.000 ................................................................ ................................................................ ..... This dump file has an exception of interest stored in it. The stored exception information can be accessed via .ecxr. (4328.432c): Access violation - code c0000005 (first/second chance not available) eax=00000000 ebx=0db21630 ecx=0019ec44 edx=009553d0 esi=000002cc edi=0db21620 eip=77502bac esp=0019d59c ebp=0019d5a8 iopl=0 nv up ei pl nz na pe nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200206 ntdll!NtGetContextThread+0xc: 77502bac c20800 ret 8
December 2017
Part two:
0:000> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* *** ERROR: Symbol file could not be found. Defaulted to export symbols for nvd3dum.dll - GetUrlPageData2 (WinHttp) failed: 12002. DUMP_CLASS: 2 DUMP_QUALIFIER: 400 CONTEXT: (.ecxr) eax=00000000 ebx=00000000 ecx=0019ec44 edx=009553d0 esi=0019ec98 edi=5c1b8630 eip=009553e8 esp=0019ec40 ebp=0019ecc0 iopl=0 nv up ei pl nz na pe nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210206 TS3+0x5553e8: 009553e8 8b10 mov edx,dword ptr [eax] ds:002b:00000000=???????? Resetting default scope FAULTING_IP: TS3+5553e8 009553e8 8b10 mov edx,dword ptr [eax] EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 009553e8 (TS3+0x005553e8) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 00000000 Parameter[1]: 00000000 Attempt to read from address 00000000 PROCESS_NAME: TS3.exe ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 00000000 EXCEPTION_PARAMETER2: 00000000 FOLLOWUP_IP: TS3+5553e8 009553e8 8b10 mov edx,dword ptr [eax] READ_ADDRESS: 00000000 WATSON_BKT_PROCSTAMP: 568d4bac WATSON_BKT_PROCVER: 0.2.0.32 PROCESS_VER_PRODUCT: Sims 3 WATSON_BKT_MODULE: TS3.exe WATSON_BKT_MODSTAMP: 568d4bac WATSON_BKT_MODOFFSET: 5553e8 WATSON_BKT_MODVER: 0.2.0.32 MODULE_VER_PRODUCT: Sims 3 BUILD_VERSION_STRING: 10.0.15063.296 (WinBuild.160101.0800) MODLIST_WITH_TSCHKSUM_HASH: 3047f6d81c8a907e79d6c7addcacaafc04a68685 MODLIST_SHA1_HASH: b3bf9a40ef1f9dd9cf840282fedf62c31a0db589 TIMELINE_TIMES: 4 Timeline: Process Name: !analyze Time: 2017-12-11T04:20:52Z Diff: 103380 Name: Origin Time: 2017-12-09T23:37:52Z Diff: 0 Name: SystemStart Time: 2017-12-09T23:37:52Z Diff: 0 Name: ProcessStart Time: 2017-12-09T23:32:09Z Diff: 343 CHKIMG_EXTENSION: !chkimg -lo 50 -db !TS3 256 errors : !TS3 (00955368-00955467) 00955360 5e 1e 97 51 99 84 4d d9 *8b *08 *8b *51 *08 *50 *ff *d2 ^..Q..M....Q.P.. 00955370 *c7 *46 *24 *00 *00 *00 *00 *5f *5e *c3 *cc *cc *cc *cc *cc *cc .F$...._^....... 00955380 *83 *ec *20 *83 *79 *24 *00 *75 *06 *32 *c0 *83 *c4 *20 *c3 *8b .. .y$.u.2... .. 00955390 *41 *24 *8b *08 *8d *14 *24 *52 *50 *8b *41 *30 *ff *d0 *85 *c0 A$....$RP.A0.... 009553a0 *7c *10 *83 *7c *24 *10 *00 *74 *09 *b8 *01 *00 *00 *00 *83 *c4 |..|$..t........ 009553b0 *20 *c3 *33 *c0 *83 *c4 *20 *c3 *cc *cc *cc *cc *cc *cc *cc *cc .3... ......... 009553c0 *8b *41 *24 *8b *08 *8b *51 *38 *50 *ff *d2 *c3 *cc *cc *cc *cc .A$...Q8P....... 009553d0 *8b *44 *24 *04 *83 *ec *20 *56 *8b *f1 *8b *4c *24 *2c *89 *4e .D$... V...L$,.N 009553e0 *20 *8d *4c *24 *04 *89 *46 *24 *8b *10 *8b *52 *30 *51 *50 *ff .L$..F$...R0QP. 009553f0 *d2 *83 *7c *24 *10 *02 *8b *44 *24 *1c *8b *4c *24 *20 *89 *46 ..|$...D$..L$ .F 00955400 *18 *89 *4e *1c *c7 *46 *14 *00 *00 *00 *00 *75 *07 *c7 *46 *14 ..N..F.....u..F. 00955410 *00 *01 *00 *00 *8a *44 *24 *0c *a8 *03 *74 *27 *a8 *01 *74 *13 .....D$...t'..t. 00955420 *83 *4e *14 *01 *8d *4e *08 *e8 *d4 *c5 *ff *ff *5e *83 *c4 *20 .N...N......^.. 00955430 *c2 *08 *00 *a8 *02 *74 *04 *83 *4e *14 *11 *8d *4e *08 *e8 *bd .....t..N...N... 00955440 *c5 *ff *ff *5e *83 *c4 *20 *c2 *08 *00 *cc *cc *cc *cc *cc *cc ...^.. ......... 00955450 *56 *8b *f1 *83 *7e *1c *00 *0f *84 *99 *00 *00 *00 *83 *3d *5c V...~.........=\ 00955460 *27 *22 *01 *00 *74 *7e *8b *06 fa f5 2b 7d 4f ef 2d b1 '"..t~....+}O.-. DUMP_FLAGS: 0 DUMP_TYPE: 2 ANALYSIS_SESSION_HOST: DESKTOP-63LE7D0 ANALYSIS_SESSION_TIME: 12-10-2017 20:20:52.0183 ANALYSIS_VERSION: 10.0.17030.1002 x86fre THREAD_ATTRIBUTES: ADDITIONAL_DEBUG_TEXT: Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD] PROBLEM_CLASSES: ID: [0n307] Type: [@ACCESS_VIOLATION] Class: Addendum Scope: BUCKET_ID Name: Omit Data: Omit PID: [Unspecified] TID: [0x432c] Frame: [0] : TS3 ID: [0n279] Type: [INVALID_POINTER_READ] Class: Primary Scope: BUCKET_ID Name: Add Data: Omit PID: [Unspecified] TID: [0x432c] Frame: [0] : TS3 ID: [0n294] Type: [NULL_POINTER_READ] Class: Primary Scope: BUCKET_ID Name: Add Data: Omit PID: [0x4328] TID: [0x432c] Frame: [0] : TS3 ID: [0n205] Type: [MEMORY_CORRUPTION] Class: Primary Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix) BUCKET_ID Name: Add Data: Omit PID: [0x4328] TID: [0x432c] Frame: [Unspecified] ID: [0n151] Type: [LARGE] Class: Addendum Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix) BUCKET_ID Name: Add Data: Add String: [256] PID: [0x4328] TID: [0x432c] Frame: [Unspecified] BUGCHECK_STR: APPLICATION_FAULT_NULL_POINTER_READ_INVALID_POINTER_READ_MEMORY_CORRUPTION_LARGE_256 DEFAULT_BUCKET_ID: MEMORY_CORRUPTION_LARGE_256 PRIMARY_PROBLEM_CLASS: APPLICATION_FAULT LAST_CONTROL_TRANSFER: from 0090a24e to 009553e8 STACK_TEXT: 00000000 00000000 memory_corruption!TS3+0x0 THREAD_SHA1_HASH_MOD_FUNC: 9e00c860a88ade612e3351c6a929764d056eb8d1 THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 11d1e89ae56b13f3f819d849b19a58c7ea5254dc THREAD_SHA1_HASH_MOD: 7da7fbec386ce361a40d03d69a994bc4836f03e8 SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: memory_corruption!TS3 FOLLOWUP_NAME: MachineOwner DEBUG_FLR_IMAGE_TIMESTAMP: 0 STACK_COMMAND: ** Pseudo Context ** ManagedPseudo ** Value: a9d9c30 ** ; kb FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE_256_c0000005_memory_corruption!TS3 BUCKET_ID: APPLICATION_FAULT_NULL_POINTER_READ_INVALID_POINTER_READ_MEMORY_CORRUPTION_LARGE_256_memory_corruption!TS3 FAILURE_EXCEPTION_CODE: c0000005 IMAGE_NAME: memory_corruption FAILURE_IMAGE_NAME: memory_corruption BUCKET_ID_IMAGE_STR: memory_corruption MODULE_NAME: memory_corruption FAILURE_MODULE_NAME: memory_corruption BUCKET_ID_MODULE_STR: memory_corruption FAILURE_FUNCTION_NAME: TS3 BUCKET_ID_FUNCTION_STR: TS3 BUCKET_ID_OFFSET: 0 BUCKET_ID_MODTIMEDATESTAMP: 0 BUCKET_ID_MODCHECKSUM: 0 BUCKET_ID_MODVER_STR: 0.0.0.0 BUCKET_ID_PREFIX_STR: APPLICATION_FAULT_NULL_POINTER_READ_INVALID_POINTER_READ_ FAILURE_PROBLEM_CLASS: APPLICATION_FAULT FAILURE_SYMBOL_NAME: memory_corruption!TS3 WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/TS3.exe/0.2.0.32/568d4bac/TS3.exe/0.2.0.32/568d4bac/c0000005/005553e8.htm?Retriage=1 TARGET_TIME: 2017-12-09T23:37:52.000Z OSBUILD: 15063 OSSERVICEPACK: 296 SERVICEPACK_NUMBER: 0 OS_REVISION: 0 SUITE_MASK: 768 PRODUCT_TYPE: 1 OSPLATFORM_TYPE: x86 OSNAME: Windows 10 OSEDITION: Windows 10 WinNt SingleUserTS Personal OS_LOCALE: USER_LCID: 0 OSBUILD_TIMESTAMP: unknown_date BUILDDATESTAMP_STR: 160101.0800 BUILDLAB_STR: WinBuild BUILDOSVER_STR: 10.0.15063.296 ANALYSIS_SESSION_ELAPSED_TIME: fb0e ANALYSIS_SOURCE: UM FAILURE_ID_HASH_STRING: um:memory_corruption_large_256_c0000005_memory_corruption!ts3 FAILURE_ID_HASH: {83ac28f8-bc23-fcb1-6149-9559fc77f9b6} Followup: MachineOwner ---------
If anyone could interpret what this means that would be a huge favor. Thank you.
December 2017
@Dimpgh dump listing are only good if you have the compiler (assembler) listing (source code) that tells you if the characters are a commend or data. Did you check to see if the Nvidia chip is being used when the game starts? Another thing you may check is the temperature of the cpu and gpu. I am not familar with that model computer but playing this game it should generate more heat and you should hear a fan noticeably louder.
December 2017