[FAQ] Troubleshooting Steps

[valentinametal]

hola tango un problema mi jeugo los sims3 y varias expansiones al entrar en el juego y esperar que se conecte online me sale que no tengo conexión 

nose que significa el problema es que si tengo conexión ayuda porfavorr!

[crinrict]

Could you please make your own thread in english ? Your language is not supported here.

[McRawrz]

So I just bought the Sims 3 again online and I have a bunch of expansion packs already too. It was a PC download and it all worked until I tried to download stuff from the Sims 3 website and it wouldn't let me and it wouldn't let me play the game instead it told me to go to this website if I was having trouble. It said the space had exceeded its limit but I don't understand how or why it woundnt even launch the game

the msg that pops up is this: The license limit for this product has been reached.

[Jcrr1998]

Thank you very much for the tip about ranaming the file to "Sims3_Backup" It Fixed my issue THANKS!!!!!!!

[crinrict]

Great to hear. Thanks for the feedback.

[CraveMode]

I've followed the steps but in my downloads folder I got this stuff in here.

there's more than the pic shows.

there's 355

http://i58.tinypic.com/j92dyb.png

is it safe to delete all of these?

[crinrict]

You have those in your downloads folder ? Those look like files from the DCBackup folder. Ony thing you need to keep in the DCBackup folder is the file ccmerged.package.

EDIT: It's best if you continued in your thread. This is really more a FAQ and for adding more suggestions than for helping.

[Uncharted_Cons]

i tried the launcher thing but it didn't work but it did tell me the reason why the launcher wasn't working and it was that i had uninstalled a program which gave me d3dx9_31.dll so i went to http://www.dll-files.com/dllindex/dll-files.shtml?d3dx9_31 and my game started working again thanks a ton

[AzzEater75]

I can't find the ergc in the sims folder im on win8 and 64bit i look through my ep and sp but i dont see the ergc file please help

[crinrict]

That reference can be found in the registery not in the Sims folder.

Are you looking for your serial code ? See here: http://sims3.crinrict.com/en/2013/09/how-to-find-your-serial-number.html