[FAQ] Update

[nic0r92]

I updated The Base Game, and when I try to start the game it comes up "An error occurred while starting. Check the log for details". And I've tried everything on your list

[crinrict]

Only other solution is to reinstall the game, including clearing the registry.

Follow the instructions here: http://simswiki.info/wiki.php?title=Game_Help:TS3_Uninstall

Don't have anything else.

[Nevain12]

Same thing for me. I bought Hidden Springs and now I can't download it because all I get is "An error occurred while starting. Check the log for details".

[racineellen]

hey. i tried everything. its not working?
what do you suggest i do?

[crinrict]

If nothing on the first page listed works, I don't have any other suggestions atm.

[brittanyh91]

I keep getting this message too. My Sims 3 Launcher wont startup through Origin and I have tto use it to play. tthen itt says read Log.. what log?

[crinrict]

In this case the log is quite useless. I wouldn't bother looking for it.

Have you tried the things on the first page ?

[algordinio]

hi can you tell me what pack you have installed as i had the same problem and it appears to be with one of the packs

[galavian]

Hello.

I bought "The Sims 3"   LAST NIGHT at "Steam Workshop" (online website) and when I get to the launcher of the game and click the big play button it appears an error message and says that I dont have the proper permission to play and dosent allows me to play MY NEW GAME, and  I already redeemed my game code at the sims 3 official site.I just want to know if you can tell me what can I do to fix my game and be able to play for the first time on PC, I seriously haven't played even once!!

According to Steam Workshop, it is a legit page and they sale the actual game, not illegal copies of it.

PLEAS tell me that you know what to do Im really desperate.

[mooontii]

Brgrl! I wanted to play some Sims 3 to experience some nostalgia, it has been a while since last time but I did not uninstall the game. It was working perfectly fine before. But now when I start I get that error message that this lost is about. I have tried everything on the list but it s still not working. I have reinstalled the game four times, manually and by CCleaner, I have cleaned my registry. I have deleted user files. I have done everything.

If I want to play the Sims 3, a game I have bought, I expect it to work. Could anyone help me?