[FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

[phreshire]

This worked!! Such an easy fix...thank you!mileyvery-happy:

[karisusa]

my sims 3 account is saying that I have installed seasons but it isn't letting my install the Origin Exclusive Trick-or-Treat Costume Pack. I tried to register my game again and it said invalid code. I went to the website http://www.thesims3.com/incentive/ep8origin and it said to enter the unique code you received from Origin, which I am assuming is the serial number it gives me, and that is saying invalid code too!!

[crinrict]

You should have gotten a second email with the code for the trick-or-treating costumes. 

If you didn't, contact Customer Support

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the option so show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

[cupidsrose]

I am having problems registering my newly purchased (from Origin) The Sims 3 Ambitions and The Sims 3 World Adventures games. It just says invalid serial code, even though I have tried entering both codes. Nothing works!

[swdipsy]

Same here. As convienent as it is to buy things over Origin, my experience over the last twelve hours makes me not want to buy from it ever again.

[kerryannee]

I have the codes after downloading a game from origin, but still not being recognised so that I can redeem at Sims 3.  I am unable to log into Origin, its just hanging.  Been like this for a week now.  I will NOT be buying anymore games by EA until they start resolving their issue (and that includes all my Xmas presents, and one for me (Sims 3 Season).  Maybe if all their customers hit them in their pocket by refusing to buy anymore games by them, it might kick their arses to sort out all the issues they seem to be having.  

[TOG_Satan]

I e-mailed customer support about problem I had registering the seasons code on sims3.com or ingame. They sent me a new code. I immediately went to sims 3 and registered code, success the seasons icon was appearing in my registered games. I logged out and logged back in six hours later and the seasons icon had disappeared and my registration had disappeared.

FIX THIS EA.

Also my wait time on live chat says under 5 minutes. But I've been waiting an hour now.

[Ravenwylde1]

I just purchased Seasons from Amazon as a direct download. Amazon sent a message saying I have to download it from Origin. I have spent the better part of two days trying to "Redeem Product Code". Omg really EA/Origin or whomever you are, get it together or let Amazon do the downloads, I've never had a problem with Amazon downloads. I've gone in circles on this site dozens of times, looking for some kind of help. It will not let me redeem my product code, the game is registered at EA, I don't know what else to do. There is also an unknown charge on my bank card for $40 from EA---what is THAT?!?!! I submitted a ticket for help with this and if I don't hear something by tomorrow, my next action will be to alert my state's attorney general consumer fraud division. This is absolutely ridiculous! I will NEVER deal with Origin again.

[crinrict]

Bumping this in the hopes that anyone actually bothers to read before making yet another thread about this issue.

[womandogcat]

It wont let me contact someone to ask them how to solve my problem