Email associated with Sims3 Registration Code Hijacked. Unable to upload or download CC

by LarsRoluco
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Email associated with Sims3 Registration Code Hijacked. Unable to upload or download CC

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I'm no longer able to log into and use the email associated with my Sims3 game. As a result, I cannot upload or download CC. In order to download or upload, I must register the game but I cannot as it's already been registered using my hijacked email. I since made a new account on the Sims3 site since I cannot access the first one (and obviously cannot have a pw reset email sent) Is there anyway to have my game registered to my new account?
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Re: Email associated with Sims3 Registration Code Hijacked. Unable to upload or download CC

Hero (Retired)

the codes wil be tied to your other account , for account related issues you need to contact CS

 

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

 

 

Message 2 of 2 (195 Views)