Delivery Delays

[gf1962]

HI,  I purchased a physical game about two weeks ago and the payment has been processed by my bank.  As yet I have not received any emails advising tracking details, can you advise if this is normal?

[crinrict · Accepted solution]

For everything related to a purchase you made, please contact Customer Support

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



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Please accept a solution if your issue is solved. XP is also appreciated

[crinrict · Accepted solution]

For everything related to a purchase you made, please contact Customer Support

The AnswerHQ is about Users helping Users.

They can be found here: https://help.ea.com/contact-us/ask

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



---------------------------------
Please accept a solution if your issue is solved. XP is also appreciated