Cant buy simpoints

[juiceyj33]

Trying to buy simpoints so im able to get Midnight Fallls... using a PREPAID card and it still wont allow me to purchase any simpoints. Keeps saying error comeback at a different time. Anyone know what I can do?

[crinrict]

You need to contact Customer Support game advisor for this

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Click on Contact a game advisor 
4. Describe your issue with a few words
5. Click on Find a Solution
6. Select Product: ex: The Sims 3 or Origin
7. Select Issue Type: ex: Billing/Purchasing or Account Management
8. Select Platform: PC
9. Click Find solution
10. Scroll down and click I still need help
11. Click Chat Now to chat with a Game Advisor
    

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html