Re: Can't register game online

by puzzlezaddict
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Can't register game online

★★★ Newbie

I own sims 3 supernatural, it let me install in fine but when I went to put it on my games it said the registration number was invalid

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Re: Can't register game online

@viranman  Have you already registered the game to an account?  If so, the code can't be used again, even in the same account as before.  You can check your Origin library for Supernatural, under the More > Expansion Packs tab when you click on the Sims 3 icon in your game library.

 

If you're the original owner of this code but never registered it, try adding it to your account at the Sims 3 store instead of Origin.  Be sure to clear your browser caches first, and avoid using Safari or Chrome, neither of which works well with the store.  (Firefox is great.)

 

If neither of these steps helps, you'll need to contact EA customer support and ask what happened to your code.  It would be helpful if you could provide proof of purchase or ownership (receipt; photos of disc, case, and insert with code showing; etc.) to the support rep.

 

https://help.ea.com/en/contact-us/

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I don't work for EA. I'm just trying to help fellow players with their games.
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