Can't register? Repeat of create account screen?

[RoboBirdy]

Hi,

I have no idea if I am registered with Sims 3 yet, but after I enter everything in the "Register for The Sims 3 Community" screen, I click "Sign Up". It then says my serial code is invalid, or it takes me back to the register screen. I want to buy stuff using my "Simpoints" but this is preventing any interaction online involving my Sims 3 account.

[RoboBirdy]

Bump.

[MLadyD7]

Customer Service/Game Advisors can help with it. Here's how to reach them: mileyhappy:
 
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
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