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Re: Can't redeem code on origin, Sims 3 pets

by puzzlezaddict
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Can't redeem code on origin, Sims 3 pets

[ Edited ]
★★★★ Newbie

I got my sims 3 pets game out after a long time not using it. I insert the disc, and it either says, "disc not found, try again", or something like "Can't confirm disc is valid, contact support". I uninstalled then reinstalled, and when installing, it stops and says "File: E\Caches\Sunset Valley.objectCache Error: Data (cyclic redundancy check)". I assumed this problem was due to damage of the disc (although I don't know that for sure, it doesn't look bad), and gave up.

 

So I looked on google, and it said I could download the game on origin. I go onto origin, click redeem product code, and it just loads endlessly. When it finally stops loading, it says: "Whoops! We had some trouble processing your request. There could be an issue with your order, please check your order history to see if your transaction was completed successfully, if not, try again later."

It doesn't even let me type in any code. This happens on browser, and on "origin client" downloaded on my laptop. Nothing works.

 

Do you know how to fix this?

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Re: Can't redeem code on origin, Sims 3 pets

@TopEventerTJ The cyclic redundancy check has a few different causes, two of which are a damaged disc and a computer or hard drive that doesn't read it properly.  If you want to do a bit more troubleshooting to that end, here's an excellent guide:

 

https://sims3.crinrict.com/en/2011/03/error-cyclic-redundancy-check.html

 

The Sims 3 store (https://store.thesims3.com/) is often more reliable for redeeming codes than Origin is.  First, though, check your account to see whether you've already registered your Pets code.  (Maybe you used it years ago.)  When you sign in, click on My Page and scroll down; your owned packs will be listed on the left.

 

If Pets isn't listed on your account, you can click "Register a Game"—not "Redeem a Code," which is for worlds and other bonus content— and add your Pets code.  It should immediately show up on your account; if it doesn't, clear your browser cache and reload.

 

If the store says your code has already been used, you may have added it to another account years ago.  If you don't remember which email address you used back then, there might be a file in your old TS3 game folder (provided you still have it), specifically in Documents\EA\TS3\Downloads, that is labeled [your email].bin.

 

Otherwise, your only other option is to contact EA customer support and ask someone to look into your code.  It would help to have photos of your disc as well as the insert with the code showing.

 

https://help.ea.com/en/contact-us/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.

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Message 2 of 5 (188 Views)

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Highlighted

Re: Can't redeem code on origin, Sims 3 pets

@TopEventerTJ The cyclic redundancy check has a few different causes, two of which are a damaged disc and a computer or hard drive that doesn't read it properly.  If you want to do a bit more troubleshooting to that end, here's an excellent guide:

 

https://sims3.crinrict.com/en/2011/03/error-cyclic-redundancy-check.html

 

The Sims 3 store (https://store.thesims3.com/) is often more reliable for redeeming codes than Origin is.  First, though, check your account to see whether you've already registered your Pets code.  (Maybe you used it years ago.)  When you sign in, click on My Page and scroll down; your owned packs will be listed on the left.

 

If Pets isn't listed on your account, you can click "Register a Game"—not "Redeem a Code," which is for worlds and other bonus content— and add your Pets code.  It should immediately show up on your account; if it doesn't, clear your browser cache and reload.

 

If the store says your code has already been used, you may have added it to another account years ago.  If you don't remember which email address you used back then, there might be a file in your old TS3 game folder (provided you still have it), specifically in Documents\EA\TS3\Downloads, that is labeled [your email].bin.

 

Otherwise, your only other option is to contact EA customer support and ask someone to look into your code.  It would help to have photos of your disc as well as the insert with the code showing.

 

https://help.ea.com/en/contact-us/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 5 (189 Views)

Re: Can't redeem code on origin, Sims 3 pets

[ Edited ]
★★★★ Newbie

Thank you very much for replying, all sorted now!

Message 3 of 5 (168 Views)

Re: Can't redeem code on origin, Sims 3 pets

★★★★ Newbie

Sorry, how do I get the game to play now? 

Message 4 of 5 (164 Views)

Re: Can't redeem code on origin, Sims 3 pets

@TopEventerTJ  What trouble are you having with getting the game to play?  If it's now registered to your account, it should appear in your Origin library when you click on the base game icon (select More > Expansion Packs).  Can you not download and install it, does it freeze on the intro screen, etc.?  There are a number of different potential issues, so it's hard to know what's not working in your case.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 5 of 5 (148 Views)
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