Can't install new worlds just bought from Sims 3 Store

by pugmom7
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Can't install new worlds just bought from Sims 3 Store

★★★ Newbie

I just bought Hidden Springs and Monte Vista from the Sims 3 Store 2-in-1 pack and can't install either. For HS, I had entered the code given to me but halfway through got an error message- it had a nerdy Sim that said "Oops- we've encountered a technical problem and have one of our best Sims working on it". When I go back to install it again, it says that that code has already been used! With MV, it says to install 16-digit code, but there are blanks for a 20-digit code (I was given a 16-digit code). Help!

Thanks

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Re: Can't install new worlds just bought from Sims 3 Store

Hero (Retired)

log in go to the worlds page see if you can redeem the hidden springs code there  the 16 digit code is correct for monte vista

 

Check your purchase History: https://store.thesims3.com/purchaseHistory.html

 

If it's not showing up there, contact customer support

 

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

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