Can't Verify if CD is Official

[Pengyxx]

Hi,

I went to go play my Sims game after not playing for a while. It said the CD couldn't be verified, or confirmed to be the right copy. I've used the disc many times before and it said to contact customer service. Any help?

[crinrict · Accepted solution]

There's a thread on here somewhere where someone had this issue. The problem went away, when they removed the CC.

Could you maybe take a screen shot of the error message for me and upload to some image site that I could use to make a post in my blog ?

[BethanSima]

I think you need to ask here https://help.ea.com/contact-us, that's all i can say... Sorry but happy simming mileyhappy:

[crinrict]

Are you on a Mac or PC ?

Do you have Custom Content ?

Did you install any EPs or SPs recently ?

[Pengyxx]

I'm on a mac. Yes I have downloaed content. And no I haven't installed anything else for a while.

[crinrict · Accepted solution]

There's a thread on here somewhere where someone had this issue. The problem went away, when they removed the CC.

Could you maybe take a screen shot of the error message for me and upload to some image site that I could use to make a post in my blog ?