Bought / registered digital game on Origin - Serial Codes Not Working on Sims Website!

[janelbeedle]

this may sound confusing but i will try anyways. So i bought a starter pack for sims 3 I downloaded all my games correctly in the right order. I go make an account and try to get costum content, but when i put in the code it asks me to register. so when i try to register my game says if i got a starter pck i do not need to! So then i can't do anything help!

[rumbutter]

I may sound more confusing :D  ok the sims3 account and the origin account use the same email and password ( the accounts get/are tied together ) so if you registered the games in origin first you do not need to reregister them on the sims 3 account so try just log in the sims 3 site with your email and password or if your trying to log in with your username use the email and password

[cdupuylx3]

I logged out and then logged back in and now mine is working fine!

[rumbutter]

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@cdupuylx3 wrote:

I logged out and then logged back in and now mine is working fine!

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:D great to hear thank you for letting us know

[graciezoey]

i have this same problem how did you fix yours?

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@mountynrose wrote:

I bought 5 games/expansion digital games from Origin, and I can't register a single one! I try to register my games using the serial numbers that come up when I click on the information button and it says that my codes are incorrect. This is frustrating! I do everything the emails tell me to... to a tee. And every time I get the same message that the number I have entered is invalid. How do I fix this?

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[emmms1234]

Did you ever figure out or fix this problem? Im have the same problem, brand new sims 3 and origin saying code is invalid, please help!

[rumbutter]

if the game was bought 2nd hand/used the code/s will be tied to the original persons account and are non transferable nor can they be re registered to another account for ,

even newly bought games either from origin or from a shop/store even newly bought games can run into the used/invalid code issue and you may need to contact CS

please read the FAQ first 

http://answers.ea.com/t5/The-Sims-3/FAQ-Invalid-and-Used-Serial-Codes-amp-Games-not-showing-up-in/m-...

http://help.ea.com/en/article/contact-ea-help/

http://help.ea.com/en/contact-us/new/
.