December 2015
Months ago i purchased and played the Sims 4, Sims 3 along with a few expansion packs of the Sims 3. I haven't played these games since about September, and i logged on to find that they had disappeared. Not a trace of them is there. I have only one Origin account, and i have checked several hundred times that i have went to Show> All Games, and there is also no purchase history. Where have my games went to and how do i get them back? After paying for them i do not want to see them gone.
It's nearly as if my account has just completely reset itself...
December 2015 - last edited December 2015
please take note of the new layout in Origin
also please take note of the new manager if your updated to 1.69 when you launch your game make sure all ep/sp are ticked in
if the games are missing after that and or have the buy even though you own them already contact CS
contact CS via live chat
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser
edit to add for Sims 4 http://sims4.crinrict.com/en/2015/03/expansion-packs/